Warranty Manager Elk Point

JOB DESCRIPTION TBA-HR-FJ-304
WARRANTY MANAGER

REPORTS TO: VP of Quality and State PAY: Salary
Compliance

POSITION Full Time FLSA CLASS Exempt

DEPARTMENT Quality SHIFT Day

JOB SUMMARY:

The Warranty Manager will be responsible for all day-to-day management of all Warranty and
Customer Service cases across the Thermo Bond Buildings. The Warranty Manager will be
responsible for working with leadership and legal counsel on the internal and external technical and
financial responsibilities associated with Thermo Bond Buildings Warranty statements. The Warranty
Manager will be responsible for scheduling and processing all warranty or customer service
resolutions. The Warranty Manager is responsible for making sure all claims are concluded in a
manner to ensure customer satisfaction.

QUALIFICATIONS:

Ability to travel on commercial aircraft and be mobile in a manufacturing environment. Well-developed
industry-related technical, organizational, communication, and Problem-solving skills. Competency
with Microsoft Office applications and manufacturing scheduler applications.

SUPERVISORY RESPONSIBILITIES:

• Warranty Support Team

DUTIES AND RESPONSIBILITIES:

• High levels of customer service and satisfaction.

• Be responsible for the analysis of warranty data to make decisions to reduce warranty claims.

• Proactive mindset that designs creative solutions to strategic and tactical challenges.

• Ability to schedule and manage site personnel with prioritized tasks to achieve customer

satisfaction.

• Manage warranty operations so they are scalable for future business growth.

• Research and identify opportunities and strategies for efficient warranty claim process.

• Performs other related duties as assigned.

REQUIRED SKILLS / ABILITIES

• Technical knowledge and thorough understanding of company’s products and services.

• Excellent verbal and written communication skills.

• Extremely organized and detail-oriented.

• Excellent written, verbal and interpersonal communication skills.

• Critical thinker with innovative problem solving skills.

• Excellent time management skills.
  

File saved in: S:\HR-HUMAN RESOURCES\JOB DESCRIPTIONS … Revision Date – 07/22/26

JOB DESCRIPTION TBA-HR-FJ-304
WARRANTY MANAGER

• Attention to detail to ensure the completeness and accuracy of warranty claims and policies.

• Proficient with Microsoft Office Suite or related software.

TRAVEL, HOURS OF WORK, & SUPERVISION:

This position normally requires the individual to be physically present at one or more TBB
manufacturing location Monday through Friday as deemed necessary. The Warranty Manager may be
required to travel extensively and may frequently be required to remain out of town on overnight trips
in fulfillment of his or her job responsibilities. This position will report to the VP of Quality and State
Compliance.

CERTIFICATES, LICENSES AND REGISTRATIONS:

• None

EDUCATION AND EXPERIENCE

• Bachelor’s degree in communications or at least 4 years’ experience in manufacturing

positions.

• Extensive experience with construction and manufacturing processes.

PHYSICAL REQUIREMENTS (including but not limited to):

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to access and navigate all areas of the facility to determine needs.

• Able to work an 10-hour shift standing/walking.

• Able to climb ladders repetitively.

• Able to bend, crouch, twist, pull.

• Must be able to lift up to 50 pounds at times.
  

Revision Date Author Description

7/17/2024 Bret Reed

7/15/26 Brian Heikes Updated expectations

File saved in: S:\HR-HUMAN RESOURCES\JOB DESCRIPTIONS … Revision Date – 07/22/26