What are the responsibilities and job description for the Order Management Specialist position at Therm-O-Disc Human Resources?
Company Background
Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing components.
We deliver mission-critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aerospace. We have over 2,500 employees worldwide across 6 manufacturing facilities dedicated to keeping people and their homes safe.
Sensience brings a track record of over 75 years of innovation, quality, specialized expertise, a highly collaborative approach, and a commitment to growth – working together with our customers as valuable partners, helping to meet their critical objectives. We recently re-established ourselves as an independent company and looking for entrepreneurial minded candidates to help our company grow.
Position Summary
We are seeking an Order Management Specialist as the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services.
Position:
Order Management Responsibilities:
- Ownership of order process from PO acceptance to invoicing and related customer communication.
- Accountable for receiving, evaluating, and accurately inputting PO information into ERP system.
- Coordinates customer requested ship dates with Production, Scheduling, Planning, and Inventory Control department to achieve mutually acceptable ship dates.
- Evaluate and implement customer change requests
- Maintain customer master data process via cross functional teams
- Escalation of any Material, Capacity, or Quality Constraints.
- Process return material and related paperwork
- Act as a liaison between internal Sensience departments and customers and all departments involved with delivery, pricing and any other customer requirements.
Operations/Logistics Duties
- Daily scheduling and communication with shipping partners
- Create and maintain booking and shipping log used by finance
- Trade compliance monitoring
- Accurately creating and delivering customer invoices via ERP system
- Order repository and closeout duties as assigned
- Generate shop order tickets
Requirements:
- High school diploma or equivalent. Minimum three years of experience working in activities related to customer service, call center environment, administrative duties- preferably with a manufacturing or distribution company.
- Excellent organizational and communication skills
- Experience in managing MRP systems. General knowledge MS OFFICE
- Fluent in English required
- US citizenship Required
- Customer focus and customer satisfaction. Identify customer needs; act and think from a customer perspective while keeping the company's objectives in mind.
Sensience is an Equal Opportunity Employer (EOE): race, ethnicity, religion, sex, gender or gender identity, sexual orientation, age, disability, national origin, or any status protected by applicable law.
This is not a position for which sponsorship will be provided. Individuals who need sponsorship for work authorization now or in the future are not eligible for hire.