What are the responsibilities and job description for the Director, RCM Performance position at Therapy Brands Thrive, LLC?
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Job Description
As the Director of RCM Performance, you will lead a dynamic team focused on analytics, customer reporting, and project management to drive revenue cycle management (RCM) success. This role is pivotal in evolving RCM reporting and analytics to deliver actionable insights that enhance customer performance and departmental financial outcomes. You’ll serve as a strategic link between operations and finance, leveraging data to forecast revenue, optimize labor models, and identify process improvements while maintaining strong, professional communication with customers.What You’ll Do
- Lead and mentor a team with expertise across healthcare provider revenue cycle processes.
- Set objectives and guide initiatives to achieve RCM financial and customer performance goals.
- Analyze complex data sets to identify trends, anomalies, and opportunities for workflow or technology improvements.
- Drive business and process improvements that enhance operational efficiency and customer outcomes.
- Build and manage monthly RCM revenue forecasts by customer, including labor staffing models.
- Prepare detailed performance reports, variance analyses, and actionable insights for leadership.
- Collaborate with finance on invoicing, revenue recognition, and accrual processes.
- Develop predictive operational metrics and monitor performance against targets.
- Own financial planning and analysis for RCM, including budgeting, forecasting, and variance reporting.
- Partner with senior stakeholders to influence strategies and implement best practices.
What You Bring
- Deep understanding of Revenue Cycle Management processes.
- Proven leadership experience managing analytics and operational teams.
- Strong financial acumen with expertise in forecasting, budgeting, and variance analysis.
- Advanced skills in data analytics tools and dashboard creation.
- Ability to manipulate large data sets across multiple platforms and present insights clearly.
- Excellent communication skills for engaging with internal teams and external customers.
- Experience driving process improvements and implementing technology solutions.
- Ability to work cross-functionally and influence decision-making at senior levels.
Additional Information
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.
