Housekeeping Manager

Description

We are seeking an experienced, detail-oriented, and motivational leader to manage our housekeeping department. The Housekeeping Manager directs the hotel housekeeping program to ensure clean, orderly, and welcoming conditions throughout the establishment. This role establishes standards and procedures for housekeeping staff, plans work schedules to meet brand standards and budget requirements, and collaborates closely with the front desk, management, and maintenance teams. Weekday and weekend availability is required. The Housekeeping Manager oversees both full-time and seasonal staff. 

Responsibilities and Duties 

Team Leadership: 

• Plan, organize, and direct team members to ensure the highest degree of guest satisfaction. 
• Lead, manage, and mentor housekeeping staff to maintain quality standards. 
• Supervise staff and participate in hiring and onboarding new employees. 
• Assess staff performance, provide guidance and feedback, and take corrective action when necessary. 
• Schedule and lead department meetings to communicate TRMF (Theodore Roosevelt Medora Foundation) standards.  

Operations: 

• Monitor daily operations and delegate tasks to Property Managers and Supervisors. 
• Inspect rooms and shared areas daily for cleanliness and order. 
• Monitor inventory and purchase supplies as needed. 
• Develop and maintain departmental budgets and control costs. 
• Coordinate with other departments to meet housekeeping needs. 

Compliance and Safety: 

• Ensure adherence to safety and security regulations. 
• Submit recommendations for guest room repairs and public space improvements. 
• Ensure compliance with OSHA and safety standards. 

Other Duties: 

Perform additional duties as assigned to support hotel operations. 

Requirements

Qualifications

• Demonstrated ability to interact effectively with people of diverse backgrounds. 
• Proven leadership skills and ability to build cohesive teams. 
• Excellent time management and organizational skills. 
• Ability to manage multiple tasks in a fast-paced environment. 
• Strong knowledge of housekeeping practices, techniques, and procedures. 
• Excellent verbal and written communication skills; bilingual English and Spanish preferred but not required. 
• Creative and efficient problem-solving abilities. 
• Independent judgment and solid decision-making skills. 
• Proven reliability, diligence, dedication, and attention to detail. 
• Flexible schedule to meet the demands of TRMF seasonal operations, including days, weekends, and holidays. 

Education and Experience: 

• Proven experience as a Housekeeping Manager or similar role. 
• Prior hotel management experience is a plus. 
• Knowledge of OSHA and safety standards within the housekeeping department. 
• Working knowledge of cleaning utensils, dryers, washers, tools, fixtures, and cleaning solvents. 
• Basic proficiency with Microsoft Office Suite. 
• Ability to learn and work with Opera property management software or similar system. 
• Valid Driver’s License. 

Physical Requirements: 

• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. 
• Frequent walking and standing for entire length of shift. 
• Frequent climbing of stairs. 
• Ability to reach overhead and below the knees, including bending, twisting, pulling, stooping, kneeling, and carrying. 
• Ability to stand, sit, kneel, or walk for extended periods. 
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Occasionally required to lift and/or move up to 50 pounds. 
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces. 
• Reasonable accommodation provided for qualified individuals with disabilities. 

Work Environment 

• Hotel environment with a mix of guest rooms and public spaces. 
• Team includes full-time and seasonal staff. 
• Collaboration with front desk, maintenance, and management teams. 

Performance Metrics

• Guest satisfaction scores. 
• Cleanliness audit results. 
• Budget adherence. 
• Staff retention and engagement.

Salary : $38,000 - $47,000