Assistant Retail Manager

Description

Summary/Objective

TRMF is looking for an experienced retail professional to add to our team as we continue to grow and expand. Candidates should expect a variable job as our retail stores are largely seasonal and duties and demands shift throughout the year.  The candidate should have experience managing and coaching staff, be highly dependable, organized, and adaptable. Experience operating a retail store including opening and closing; using POS software to complete transactions, refunds, and exchanges; balancing tills and doing deposits is required. The ideal candidate would have a demonstrated talent for merchandising and creating visually appealing displays that drive sale success.  Experience buying wholesale at Market or through reps is preferred.

Duties/Responsibilities

• Greets and interacts with customers
• Consults with customers to understand their needs and preferences related to merchandise
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer needs
• Answers customer’s questions about merchandise
• Assists customers with purchase decisions
• Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders
• Collects payment using the store point of sale system
• Processes returns and exchanges
• Deliver excellent customer service 
• Become familiar with products to promote sales  
• Collaborate to develop departmental meetings and safety training 
• Monitor inventory of assigned merchandise to ensure that stock is available to provide timely and efficient service
• Communicates with staff and departments regarding the status of merchandise shipments. Disseminate communications to the retail staff 
• Work to ensure retail guest experience is clean, friendly, and safe
• Promote Medora shows, events, and activities and provide accurate information 
• Enforce procedures and policies with team and guests 
• Transfers inventory between stores for sales success 
• Unpacks, inspects, counts, and sorts inventory
• Data entry 
• Pricing
• Organizes back stock in storage locations 
• Merchandising 
• Scheduling
• Approving Invoices
• Meeting with vendors to submit orders
• Tracks movement and delivery of anticipated merchandise inventory using websites, applications, or inventory systems.
• Perform other related duties as assigned.

Supervisory Responsibilities

• Hiring and Training: Assist in hiring seasonal employees and provide training to ensure they understand their roles and responsibilities.
• Scheduling: Create and manage work schedules to ensure adequate staffing during peak hours.
• Performance Evaluation: Monitor and evaluate employee performance, providing feedback and coaching as needed

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Requirements

Required Skills/Abilities

• Accuracy
• Proven leadership skills
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Proficient with Microsoft Office Suite or related software.
• Proficient with inventory management software, applications, and/or systems
• Enjoys working with people
• Must be fluent in English, other languages a plus
• Willing to work alone or as part of team
• Valid Driver’s License

Required Education and Experience

• High School Diploma or equivalent required
• Previous experience in retail and/or customer service
• Supervisory Experience Preferred 

Work Environment

This position works largely inside in a controlled temperature environment. Occasional outside work in extreme temperatures may be required when it comes to transporting inventory, equipment, and supplies between locations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to twist, bend, push and pull occasionally 
• Must have visual acuity to determine accuracy, details and transcribe data
• Work in close proximity with computer software
• Have repetitive use of hands/arms and eye/hand coordination

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift up to 35 lbs. at times. 

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.