What are the responsibilities and job description for the System Engineer position at Themesoft Inc.?
Role: System Engineer
Location: Irving, Texas(Hybrid)
Responsibilities:
- Lead the resolution of complex, high-impact production issues, performing deep root cause analysis and implementing long-term fixes.
- Provide technical consultation and guidance to engineering teams on system design, architecture improvements, and operational readiness.
- Evaluate and implement system enhancements, platform optimizations, and design alternatives to improve performance and stability.
- Collaborate with cross-functional teams to ensure operational excellence, system resilience, and service reliability.
- Leverage AI-driven observability tools for anomaly detection, intelligent alerting, and noise reduction.
- Utilize automation frameworks and AI-assisted troubleshooting tools to streamline incident management and reduce MTTR.
- Incorporate predictive analytics and AIOps insights into capacity planning and proactive issue prevention.
- Ensure adherence to enterprise standards, governance frameworks, and risk/compliance requirements.
- Contribute to documentation, training materials, and knowledge sharing across teams.
Required Skills:
- 5 years of experience in Systems Engineering, Site Reliability Engineering (SRE), or Production Support roles.
- Strong experience handling L2/L3 production support, including critical incident management and root cause analysis.
- Hands-on experience with:
- Databases: SQL Server, Oracle, MySQL
- Operating Systems: Unix / Linux
- Monitoring Tools: AppDynamics, ITRS Geneos (or similar)
- Schedulers: Autosys or equivalent
- Experience with IT infrastructure controls, operational standards, and governance frameworks.
- Exposure to AI-driven monitoring / AIOps platforms in production environments.
- Familiarity with automation and scripting (e.g., Python, Shell).
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management abilities.
Preferred Qualifications
- Experience using Generative AI / LLM-based tools for diagnostics, log analysis, or documentation.
- Knowledge of test-driven development (TDD) and Agile practices.
- Experience designing or supporting large-scale distributed systems.
- Exposure to financial systems or accounting platforms.
- Industry certifications (e.g., ITIL, Cloud, or relevant technologies).
Regards
Praveen Kumar
Talent Acquisition Group – Strategic Recruitment Manager
praveen.r@themesoft.com| Themesoft Inc