Senior Systems Engineer (Operations & AIOps)

Job Title: Senior Systems Engineer (Operations & AIOps)

Location: Irving, TX or Charlotte, NC (Onsite)-Only locals

Duration: Long Term Contract

Job Description:

Expectations for this role :

• Work on complex, broad impact initiatives / projects / issues and provide high level systems consultation to technology teams.

• Review , analyze and work on complex technical challenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, periodic system reviews, and opportunities for operational improvement.

• Make decisions on technical changes, system enhancements, and architectural adjustments.

• Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.

• Collaborate with technical peers, cross functional partners, and leadership to resolve systems support issues and drive operational excellence.

• Leverage AI enhanced observability, anomaly detection, and intelligent alerting tools to improve root cause analysis, reduce noise, and optimize system performance.

• Utilize AI assisted based troubleshooting tools, and automation frameworks to streamline incident resolution and operational workflows.

• Incorporate predictive analytics and AIOps insights into planning, capacity management, and continuous improvement efforts.

Qualifications:

• 5 years of Systems Engineering or Technology Architecture experience.

• 5 years of application production support experience.

• 5 years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.

• 5 years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and AppDynamics.

• Hands on experience with AI driven monitoring, AIOps platforms integrated into production support environments.

• Experience utilizing generative AI or LLM based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.

• An industry standard technology certification.

• Strong verbal, written, and interpersonal communication skills.

• Knowledge and understanding of test driven development practices.

• Experience designing or developing training materials for complex technology systems, including those in Agile development settings.

• Experience designing, developing, and implementing large scale, complex software applications.

• Outstanding problem solving and decision making skills.

• Strong critical thinking capabilities.

• Financial accounting tool experience is a plus.

Thanks & Regards,

Vignesh

vignesh@themesoft.com