What are the responsibilities and job description for the ServiceNow Business Analyst position at Themesoft Inc.?
ServiceNow Business Analyst
Location: Philadelphia, PA / Mount Laurel, NJ (Onsite)
Experience: 8–10 Years
Must Have Technical Skills
- ServiceNow CMDB
- CSDM (Common Service Data Model)
- IT Asset Management (ITAM)
- ITSM
- ITIL Framework
- Business Analysis
- Requirements Gathering
- UAT
- SharePoint
- CI Data Governance
Roles & Responsibilities
- Lead business requirement gathering sessions and stakeholder workshops.
- Define and drive CSDM and CMDB governance strategies aligned with business objectives.
- Design and document business processes, workflows, and ServiceNow solutions.
- Collaborate with enterprise stakeholders to prioritize requirements and manage competing business priorities.
- Develop business requirements, user stories, acceptance criteria, and Requirements Traceability Matrices (RTMs).
- Coordinate User Acceptance Testing (UAT), deployment validation, and production verification.
- Define governance processes, standards, and best practices for CMDB and IT Asset Management.
- Create and maintain ITAM documentation, knowledge articles, and SharePoint content.
- Develop CI Data Health reports and work with CI Data Owners to resolve data quality gaps.
- Support Incident, Problem, Change, Asset, and Configuration Management processes.
- Identify project risks, dependencies, and mitigation strategies while mentoring junior team members.
- Prepare executive-level reports, dashboards, and stakeholder communications.