What are the responsibilities and job description for the L1 Data Center Technician position at Themesoft Inc.?
What are the top 3 skills required for this role?
- Understanding core data center components:
- Hands-on Troubleshooting & Break-Fix Skills
- Cabling & Documentation Discipline
Job Description/ Responsibilities
L1 DC Technicians JD: ( 2-3 Years)
1. Data Center Operations
Perform rack & stack of servers, network devices, and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation, relocation, and decommissioning of hardware
2. Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging, tracking, updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA), dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets
3. Incident & Request Handling
Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
Perform basic troubleshooting (L1 triage) for:
Server hardware issues
Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates
4. Remote Hands Support
Act as hands & eyes support for remote engineers
Thank you
Vinod