What are the responsibilities and job description for the Empower Consultant position at Themesoft Inc.?
Job Title: Empower Consultant (Certified)
Location: West Point, PA or Rahway, NJ
Work Arrangement: (Hybrid, Lab presence required)
Employment Type: Contract
About the Role
We are seeking an experienced Empower Consultant (Certified) to support Empower 3 chromatography data system platforms within a pharmaceutical R&D environment. The successful candidate will provide hands-on technical support, troubleshooting, system upgrades, validation, testing, and deployment support in a regulated GxP environment.
Key Responsibilities
- Support and administer Waters Empower 3 platforms within pharmaceutical R&D laboratory environments.
- Troubleshoot instrument and software connectivity issues across chromatography data systems.
- Support and execute chromatography data system upgrades in regulated GxP environments.
- Maintain compliance with Computer System Validation (CSV), audit trails, access controls, and change control requirements.
- Support large-scale CDS environments with 500 users and 750 instruments.
- Support laboratory workflows and chromatography instrumentation.
- Work with LAC/E workstation concepts and client/server connectivity for CDS environments.
- Troubleshoot Windows-based laboratory PCs, drivers, services, and network connectivity.
- Execute test scripts and checklists and document results accurately.
- Support collaboration and documentation using Microsoft 365, including Teams, SharePoint, Excel, Word, and PowerPoint.
- Lead small technical teams or deployment resources when required.
- Create and execute or oversee IQ/OQ validation activities and contribute to PQ as needed.
- Maintain audit-ready validation and system documentation.
- Develop UAT test cases, facilitate test execution, log defects, verify fixes, and coordinate sign-offs.
- Support system deployments, upgrades, testing, validation, and production activities.
Required Qualifications
• Mandatory Waters Empower certified
• 5 years supporting Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshooting of instrument and software connection issues.
• Proven experience upgrading chromatography data systems in regulated environments (GxP), with strong understanding of CSV, audit trails, access controls, and change control.
• Strong knowledge of large-scale CDS environments (500 users, 750 instruments) and laboratory workflows; chromatography instrumentation exposure is highly preferred.
• Familiarity with LAC/e workstation concepts and client/server connectivity for CDS environments.
• Basic troubleshooting skills for Windows-based lab PCs, drivers, services, and network connectivity.
• Experience executing test scripts/checklists and documenting results with attention to detail.
• Proficiency with Microsoft 365 (Teams, SharePoint, Excel, Word, PowerPoint) for collaboration and documentation.
• Demonstrated supervisory experience leading small technical teams or deployment resources.
• Validation expertise: creation and execution/oversight of IQ/OQ; contribution to PQ as needed; audit-ready documentation practices.
• UAT experience: developing test cases, facilitating test execution, logging defects, verifying fixes, and sign-off coordination.
Work Authorization
Applicants must be legally authorized to work in the United States.
Equal Employment Opportunity
Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.