AVP of Training and Development

Position Summary

The AVP of Training and Development is responsible for leading, developing, and overseeing the company-wide training function across all operational and manufacturing disciplines. This role ensures that all training programs (technical, functional, corporate, and soft-skill) are aligned with organizational goals, regulatory requirements, and the company’s culture and values.

The AVP of Training and Development will supervise discipline-specific training managers (e.g., Underwriting Training Manager, Operations Training Manager, etc.) and coordinate training strategies to ensure consistency, scalability, and quality across the organization.

This position plays a key leadership role in onboarding, employee development, culture reinforcement, and cross-functional skill enhancement. The AVP of Training and Development will collaborate with executives and departmental leaders to assess training needs, design effective curricula, and create a unified training framework that supports employee success and company growth.

This position reports to: Chief Credit Officer

Essential Job Functions

Training Department Leadership & Strategy

•Oversee the corporate training department, including all discipline-specific training managers and trainers.

•Develop a unified company-wide training strategy that integrates corporate culture, soft skills, compliance, and technical training.

•Collaborate with senior leadership to identify training needs that support strategic goals, production efficiency, loan quality, and employee development.

•Establish training standards, processes, and measurement systems to ensure consistency and high performance across training teams.

•Manage the overall training budget, resource allocation, and department capacity planning.

Training Program Development

•Develop, implement, and oversee comprehensive onboarding programs for all roles and functions.

•Create corporate soft-skill programs (e.g., communication, leadership, teamwork, conflict resolution, customer experience).

•Lead development of corporate culture programs designed to reinforce the company’s mission, values, and expected behaviors.

•Ensure technical/functional curricula across departments (Underwriting, Operations, Funding, Closing, Sales, Post-Closing, etc.) align with corporate training standards.

•Partner with department leaders to develop training pathways for role-specific skill building and career advancement.

Training Delivery & Execution

•Oversee delivery of seminars, workshops, team exercises, online courses, and blended learning solutions.

•Ensure training programs are engaging, practical, and tailored to diverse learning styles and employee experience levels.

•Maintain and manage a global training calendar for all departments and corporate initiatives.

•Guide and support training managers in delivering discipline-specific content.

•This person will also be required to develop and deliver training content as needed.

Quality, Compliance & Performance Monitoring

•Develop measurement systems to evaluate training effectiveness, ROI, quality, and employee performance outcomes.

•Ensure training content reflects current agency, investor, and regulatory guidelines.

•Work with quality control, risk, and compliance teams to incorporate feedback into continuous curriculum improvement.

•Conduct periodic audits of training materials and delivery methods across departments.

Training Content & Tools

•Oversee creation and maintenance of training modules, manuals, videos, job aids, and e-learning content.

•Ensure use of effective adult-learning methodologies and modern training technology.

•Support implementation of new tools, software, and workflow updates by developing corresponding training materials.

Employee Development & Culture Engagement

•Build programs that foster a positive work culture, teamwork, professionalism, and leadership readiness.

•Assist managers across the organization in developing professional development plans and career pathing opportunities.

•Lead mentoring and coaching initiatives to support employee retention and growth.

Other Responsibilities

•Support department initiatives and strategic projects as assigned.

•Respond to internal and external inquiries within established service-level expectations.

•Ensure training department operations comply with all BSA/AML and regulatory requirements.

Required Skills & Qualifications

Education & Experience

•Bachelor’s degree in business, HR, organizational development, education, or related field.

•Minimum 5 years of training management experience, preferably in mortgage banking or financial services.

•Experience leading a training function or managing training teams.

•Knowledge of wholesale mortgage banking, manufacturing-style workflows, and/or Non-QM preferred.

Skills & Competencies

•Strong understanding of adult learning principles, instructional design, and modern training delivery methods.

•Excellent verbal, written, and presentation communication skills.

•Ability to engage diverse audiences and translate complex topics into clear, actionable training.

•Proven ability to manage multiple projects with competing priorities.

•Strong interpersonal skills, with the ability to influence, coach, and collaborate across departments.

•High professionalism, integrity, and accountability.

•Demonstrated initiative and self-motivation.

•Technical proficiency with training software, LMS platforms, virtual learning tools, MS Office, and collaboration software.

Additional Requirements

•Must comply with all BSA/AML and regulatory requirements.

•Required to complete compliance and industry training as assigned.

•Job duties may change based on company needs