Membership Specialist, Leadership Development

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.  

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

Position Summary:

Reporting to the Managing Director, Leadership Development the Membership Specialist is a key member of the Leadership Development team. The Membership Specialist will schedule member calls; develop utilization tracking and outcomes processes and metrics, and update member-specific and organization-specific reporting; collaborate with the Account Management team; and assist with other day-to-day team operations.

Primary Job Duties:

• Develop and update member- and organization-level outcomes and utilization reporting for the fellowship programs; make recommendations to MD about recruitment opportunities
• Proactively schedule and prepare the MD for upcoming calls with member organizations
• Liaise with the Account Management team and Leadership Development sellers to coordinate outreach, communications cascades, and recruitment efforts
• With the Managing Director, work with the Account Management team to execute the renewal strategy, and manage reporting to support growth goals
• Assist with member recruitment for THMA events, ensuring a high-touch experience through proactive outreach, coordination, and support
• Orchestrate end-to-end preparation and fulfillment of member resources, including production of action project materials and coordination of graduation collateral, ensuring timely delivery, quality control, and a polished, high-impact member experience
• Refresh and continuously update member-facing materials to ensure accuracy, relevance, and alignment with evolving program priorities and member needs
• Draft, review, and manage EIR and speaker contracts for high-touchpoint engagements, ensuring accuracy and compliance with organizational and legal standards.
• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree required
• 3-4 years of experience in a customer-focused role
• Experience working with stakeholders, preferably C-Suite executives 
• Background in sales or account management a plus
• Interest in health policy

Interpersonal Skills & Attributes:

• Customer-oriented with excellent communication skills
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent organizational skills
• Able to manage upward and hold peers and leaders accountable
• Aptitude for building and monitoring operations and processes

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision.

Notice of Equal Opportunity Employment:

The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.