What are the responsibilities and job description for the NOC Analyst position at TheCorporate?
Job Title: IT Network Operations Analyst I
Location: Fairfield, CA
Duration: April 26, 2026 – April 25, 2027
Job Description
Job Responsibilities
Location: Fairfield, CA
Duration: April 26, 2026 – April 25, 2027
Job Description
Job Responsibilities
- This role monitors the network systems and application events.
- Monitor network devices, interfaces, and applications through intelligent devices and automated programs as directed.
- Create tickets, incidents & work orders, service requests, and assignments as directed.
- Issue initial outage notifications as directed.
- Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
- Network/System/Application monitoring & scheduling alarms & alerts based on Eyes on Glass, initial outage management, notifications, and 7x24 hour support.
- HS Diploma or equivalent work experience
- An AA in information technology or a related field or equivalent work experience is desired.
- Basic knowledge of network protocols, software applications, or operating support systems desired.
- May require certification applicable to the technology being supported.
- 1 year of experience in telecommunication, internet, or network operation center environments desired.
- Previous experience working in ticket management systems/applications (i.e., SMC Remedy) or monitoring network devices or software operating systems is desired.
- Qualitative and quantitative analytic & problem-solving skills
- Ability to learn new concepts quickly
- Advanced verbal and written communication skills
- Proficient in Microsoft Excel and Word
- Can work independently or as part of a team
- Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment
- May require some local traveling for training, meetings, etc.
- Able to support shift schedules as required to meet business needs.