Customer Service Sales Representative

Job Type: Contract / Temp-to-Hire

Position Summary

We are seeking a Customer Service Sales Representative to join a growing aerospace manufacturing company in Meriden, CT. This position serves as the primary liaison between customers and internal departments, supporting order management, customer communications, quoting activities, and sales support functions. The ideal candidate will have experience in manufacturing customer service, inside sales, or account management, preferably within the aerospace industry.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Process customer purchase orders, order changes, and schedule updates.
• Prepare and distribute quotations for products and services.
• Coordinate with production planning and operations regarding delivery schedules and lead times.
• Monitor open orders and proactively communicate order status updates.
• Respond to customer inquiries regarding pricing, delivery, product specifications, and quality concerns.
• Support sales efforts through customer relationship management and account development activities.
• Maintain accurate customer records within ERP and CRM systems.
• Collaborate with Quality and Engineering teams to resolve customer issues and corrective actions.
• Assist in forecasting customer demand and identifying opportunities for increased sales.
• Participate in customer meetings, audits, and business reviews as required.
  
  

Qualifications

• Associate's or Bachelor's degree preferred; equivalent experience will be considered.
• Minimum 3 years of customer service, inside sales, or account management experience in a manufacturing environment.
• Aerospace manufacturing experience strongly preferred.
• Knowledge of AS9100 and aerospace customer requirements preferred.
• Experience using ERP systems such as Epicor, SAP, Oracle, QAD, or similar.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
  
  

Preferred Experience

• Experience supporting aerospace OEMs and Tier One suppliers.
• Familiarity with purchase orders, long-term agreements, and aerospace contracts.
• Understanding of production scheduling, manufacturing processes, and supply chain operations.
• Experience with quoting and pricing activities.
  
  

Compensation

• - $38 per hour, depending on experience.
• Opportunity for Temp-to-Hire or Direct Hire placement.
• Competitive compensation based on aerospace manufacturing experience and customer account responsibilities.
  
  

Apply today with your updated resume for immediate consideration.

Skills: customer,sales,aerospace,manufacturing,compensation,operations,inside sales,aerospace manufacturing,management,customer service