ZONE Economic Mobility Case Manager

Company Description

The ZONE is a community-based initiative of the Northeast Community Center (NECC) dedicated to fostering hope and opportunity in Northeast Spokane by addressing disparities in health, education, and economic outcomes. In collaboration with local residents, schools, and partner organizations, The ZONE works to remove barriers, amplify strengths, and provide opportunities for children, youth, and families to thrive. Our Economic Mobility Program provides integrated financial coaching, employment support, and housing navigation to help community members achieve lasting self-sufficiency.

Role Description

The ZONE Economic Mobility Case Manager joins a team providing direct services to individuals and families working toward financial stability, employment, and stable housing. This position carries a caseload of participants enrolled in The ZONE's Economic Mobility Program, delivering comprehensive case management that integrates financial coaching, employment supports, housing navigation, and goal-based planning. The ideal candidate is highly organized, trauma-informed, and passionate about walking alongside community members as they build long-term economic resilience.

Key Responsibilities

Case Management & Client Services

•      Conduct comprehensive intake assessments and develop individualized service plans in collaboration with each participant.

•      Maintain an active caseload, providing ongoing case management services including regular check-ins, goal tracking, and barrier resolution.

•      Coordinate wraparound services with internal program staff and external community partners.

•      Facilitate warm referrals and follow-up with partner agencies to ensure continuity of care.

•      Support participants through major life transitions including job placement, housing changes, and benefit navigation.

Financial Coaching & Economic Mobility

•      Provide one-on-one financial coaching sessions addressing budgeting, debt management, benefit overpayment obligations, savings, and credit building.

•      Assist participants in identifying and addressing financial barriers to employment and housing stability.

•      Connect participants with income supports, financial assistance programs, and matched savings opportunities.

•      Support participants in understanding and navigating benefit systems including DSHS, Social Security, and other public assistance programs.

•      Track participant progress toward financial goals and adjust service plans accordingly.

Employment Supports

•      Assist participants with job readiness activities including resume development, interview preparation, and job search strategies.

•      Identify and connect participants with training programs, vocational education, apprenticeships, and workforce development resources.

•      Build and maintain relationships with local employers to facilitate job placement opportunities for program participants.

•      Support participants in retaining employment and navigating workplace challenges.

Housing Supports

•      Provide housing navigation services including assistance with rental applications, landlord communication, and move-in support.

•      Connect participants with emergency housing resources, rental assistance programs, and housing diversion services as needed.

•      Support participants in maintaining housing stability by addressing financial, legal, and social barriers.

•      Collaborate with housing partners, shelter providers, and community organizations to expand housing access.

Documentation & Data Management

•      Maintain accurate, timely, and complete case files in accordance with program standards and funder requirements.

•      Enter case notes, service plans, and outcome data into the designated case management system within required timeframes.

•      Prepare participant progress reports and support completion of program-level reporting for funders.

•      Ensure all documentation complies with confidentiality standards and organizational policies.

•      Participate in case file audits and quality assurance processes as required.

Qualifications

Required

•      Bachelor's degree in Social Work, Human Services, Education, Finance, or a related field (or equivalent combination of education and experience).

•      Minimum of two (2) years of direct case management experience in a social services, community-based, or nonprofit setting.

•      Demonstrated experience providing employment support services including job readiness, workforce development, or vocational navigation.

•      Experience in housing support services including housing navigation, rental assistance, or housing stability programming.

•      Strong documentation skills with proven ability to maintain organized, accurate, and timely case records.

•      Excellent organizational and time management skills; ability to manage a complex caseload with competing priorities.

•      Proficiency with Microsoft Office Suite and willingness to learn case management software systems.

•      Ability to work effectively with individuals from diverse backgrounds, including those experiencing poverty, housing instability, and systemic barriers.

•      Strong written and verbal communication skills.

•      Valid Washington State driver's license and reliable transportation (or ability to meet transportation needs of the position).

Preferred

•      Certified Financial Coach (AFC, AFCPE, or equivalent) or active pursuit of financial coaching certification.

•      Certified Peer Counselor (CPC) or Community Health Worker (CHW) certification.

•      Experience delivering financial coaching, financial literacy education, or economic mobility programming.

•      Familiarity with Spokane-area community resources, service systems, and partner organizations.

•      Experience working with individuals returning from incarceration, in recovery, or navigating complex benefit systems.

•      Bilingual or multilingual candidates strongly encouraged to apply.

Work Environment & Schedule

This is a full-time, in-person position based at Northeast Community Center in Spokane, WA. The role involves direct client interaction in an office environment, as well as community-based work including home visits, partner site meetings, and community outreach. Some evening or flexible hours may be required based on participant needs.

Compensation

Non-Exempt $25.00 per hour

Benefits Package includes: Health, Dental, Vision. Vacation, Sick Leave and Holiday pay, and Retirement 

How to Apply

Interested applicants should submit the following to the contact listed below:

•      Cover letter describing your experience in case management, financial coaching, employment supports, and/or housing navigation

•      Current resume

•      Three professional references

Submit materials to:

Lavonnie McManus, Program Manager

Northeast Community Center

Spokane, WA 99207

• Phone: 509-487-1603 ext. 233