Building Supervisor (WAD)

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.  The Building Supervisor is responsible for the general safety and well-being of the members, guests, and staff members of the facility.  The Building Supervisor is responsible for the well-being of the members, staff, and facility during hours when directors are not available (normally evenings and weekends).  The Building Supervisor accepts and demonstrates our core values of caring, honesty, respect, responsibility and faith. 

OUR CULTURE:  
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Performs all duties of a Member Service Representative (MSR);
2. Provides guidance, support, and leadership to all membership activities; including supervision of membership staff members;
3. Maintain a visual presence in the facility all times;
4. Check with all departments periodically to ensure there are no problems;
5. Assist any members concerns or problems while on duty;
6. Address staff issues consistently with appropriate director;
7. Contact the executive director any time emergency personnel are called to the facility;
8. Complete all YMCA forms to entirety for issues of theft, injury, etc.;
9. Communicate effectively with maintenance issues;
10. Effective problem solving with follow through;
11. Completes MOD Report and emails to leadership staff each shift before close; and
12. Effectively handle any emergency situation that may arise at the branch.  Call the executive director if any life-threatening situations occur.  Document and leave in executive’s mailbox;
13. Communicate any problems or concerns (non-life threatening) to executive director via email or phone;
14. Report any facilities or equipment damage to the property manager via email or phone as notices;
15. Facilitate conversations with upset members in a professional, attentive manner;
16. Other duties as assigned.

ESSENTIAL FUNCTIONS | ABUSE PREVENTION:

Upholding the YMCA’s commitment to the safety and well-being of youth in our programs is a core responsibility of all staff regardless of position.

1. Attend required abuse risk management training.
2. Adhere to policies related to boundaries with consumers.
3. Adhere to procedures related to managing and supervising high-risk activities.
4. Report suspicious or inappropriate behaviors and policy violations.
5. Follow mandated abuse reporting requirements.

LEADERSHIP COMPETENCIES:

• Communication & Influence – Adopts a personal leadership style or approach to influence others; speaks in a clear articulate manner; writes clearly and concisely, using correct grammar, vocabulary, and appropriate tone for the message or audience.
• Developing Self & Others – Provides support to others needed to set and meet goals.  Coaches others for continuous development. Addresses sensitive issues, inappropriate behaviors, and performance concerns.
• Engaging Community – Intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined. Ensures a level of service and engagement that fosters loyalty.
• Emotional Maturity – Regulates behavior based on assessment of situation, personal feelings, strengths, and limitations; demonstrates a settling presence, even during times of crisis and challenge.
• Inclusion – Addresses behaviors and practices that do not support inclusion in positive and equitable ways; ensures staff model equity, inclusion, cultural competence and global awareness in all areas of their work.

QUALIFICATIONS:

• Must be at least 18 years of age.
• Relationship Skills:  welcoming, genuine, hopeful, nurturing, determined
• Communication Skills: efficient verbal and written skills, polite telephone etiquette, listening skills
• Member Service Skills: customer service, sales, or related experience; ability to effectively relate to diverse groups of people from all social and economic segments of the community
• Computer Skills: general computer knowledge, typing ability
• Certifications: CPR/AED, First Aid, New Staff Member Orientation (NSMO) within 90 days of hire

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. 
• The employee frequently is required to sit and reach, and must be able to move around the work environment. 
• Requires constant walking around the building and facility for up to 2 hours at a time.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Occasionally lift and/or move 50lbs.