What are the responsibilities and job description for the Hotel Night Auditor position at The Wurzak Hotel Group?
Full Job Description
Wurzak Hotel Group is looking for an experienced Night Auditor Full-Time to support the Front Desk department at our property, DoubleTree by Hilton in Deerfield Beach, Florida. This position will be responsible for verifying daily accounting activity and is responsible for the accurate compilation of all reports for management's review the next day. In a Front Desk Agent capacity, greets guests, processes check-ins and checkouts, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.
General Requirements
Reviews room and tax postings for accuracy.
Balances department totals.
Ensures all house charges are posted accurately and in a timely fashion.
Balances ledgers.
Completes all room night audit reports.
Balances all credit card room charges.
Process guest checkins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process checkin/checkout and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, inhouse events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Preregister, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Education And Experience
Perform special projects and other responsibilities as assigned.
High school education or equivalent experience.
One to two years of customer contact experience.
Must have at least one year experience as a hotel night auditor.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous Retirement/401k Benefits
Education and professional development
Who We Are
Wurzak Hotel Group (WHG) is an owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
Wurzak Hotel Group is looking for an experienced Night Auditor Full-Time to support the Front Desk department at our property, DoubleTree by Hilton in Deerfield Beach, Florida. This position will be responsible for verifying daily accounting activity and is responsible for the accurate compilation of all reports for management's review the next day. In a Front Desk Agent capacity, greets guests, processes check-ins and checkouts, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.
General Requirements
Reviews room and tax postings for accuracy.
Balances department totals.
Ensures all house charges are posted accurately and in a timely fashion.
Balances ledgers.
Completes all room night audit reports.
Balances all credit card room charges.
Process guest checkins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process checkin/checkout and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, inhouse events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Preregister, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Education And Experience
Perform special projects and other responsibilities as assigned.
High school education or equivalent experience.
One to two years of customer contact experience.
Must have at least one year experience as a hotel night auditor.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous Retirement/401k Benefits
Education and professional development
Who We Are
Wurzak Hotel Group (WHG) is an owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.