Front Desk Agent

Job Summary

We are looking to add an upbeat Front Desk Agent to manage all aspects of hotel guest’s accommodation. The ideal candidate will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

Medical, Dental and Vision Plans.

PTO and Holiday Pay

401K

Employee Appreciation Program

Responsibilities

• Perform all checkin and checkout tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
  
  

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software
• Customer service experience
• Excellent communication and organizational skills
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.