Account Manager

Company: Erickson’s Flooring & Supply is a wholesale distributor of hardwood flooring, multi-layered vinyl and rigid core products, finishes, adhesives, and sanding and installation supplies and equipment. Founded in Detroit in 1943, Erickson’s serves flooring contractors, installers, and dealers across Michigan, Illinois, Indiana, Ohio, and Wisconsin from locations in Ferndale, Grand Rapids, Chicago, Indianapolis, and Kalamazoo. Along with top industry brands, we offer machine repair, financing and equipment leasing, technical support, and contractor training taught by NWFA-certified instructors. Since 2022, Erickson’s has been 100% employee-owned, and that ownership shows in how we serve our customers every day. As we like to say, “We care more because we own the place!” For more about us, please visit our website at www.ericksonsfloors.com.

Job Description: Erickson’s Flooring & Supply seeks an experienced Account Manager to join our employee-owned team in the Detroit Metro area. The Account Manager will grow sales and profitability within an assigned territory by building strong relationships with contractor and dealer customers, creating new demand for our full product offering, and supporting dealer partners with product and sales training. The right candidate will have 5 years of outside sales experience, preferably in the hardwood, flooring, or building products industry, and a consultative approach to selling. You will have the benefit of working for a respected, long-established distributor where every employee has a stake in the company’s success.

This role spends most of its time in the field, working with assigned customers and prospects, Erickson’s branch teams, and our manufacturer partners. Self-driven sales professionals who enjoy building long-term business relationships and finding new growth opportunities are encouraged to apply.

The position reports to the Vice President of Sales and offers:

• Competitive base salary
  

• Monthly bonus opportunity based on gross profit targets
  

• Monthly vehicle allowance
  

• Company-provided smartphone
  

• Employee ownership through the company ESOP
  

• 401(k) with employer match
  

• Health insurance
  

• Life and long-term disability insurance
  

• Optional dental and short-term disability coverage
  

• Paid time off (PTO)
  

Responsibilities: The candidate will:

• Establish, develop, and maintain business relationships with assigned and prospective customers to generate closed business
  

• Identify the largest short-term and long-term growth opportunities within the territory and invest time and resources accordingly
  

• Focus sales activities on creating new demand and pulling business through all channel participants
  

• Grow share of total customer spend across Erickson’s full product offering, including prefinished and unfinished flooring, maintenance products, installation sundries (moldings, adhesives, underlayment), and sand and finish trade products (finishes, abrasives, tools, and machines)
  

• Consult with customers to determine requirements and expectations, recommend specific products and solutions, and calculate estimates to provide competitive pricing
  

• Sell products and programs to dealers committed to upgrading product quality and installation standards
  

• Provide product and sales skills training to dealer retail sales associates and offer technical support on installations when needed
  

• Build and maintain product displays and maximize return on merchandising investments
  

• Maintain company profitability standards on all assigned accounts
  

• Expedite the resolution of customer problems and complaints
  

• Analyze the territory to identify and develop new customer and market opportunities
  

• Plan and execute a personal sales strategy to maximize efforts and results
  

• Monitor monthly sales activity against goals and prepare regular sales reports for company management
  

Requirements: The candidate must:

• Hold a bachelor’s degree or have comparable professional experience
  

• Have 5 years of outside sales experience, preferably in the hardwood, flooring, or building products industry
  

• Be able to clearly communicate a value proposition that addresses each customer’s individual needs
  

• Have strong persuasive and interpersonal skills, with the ability to use a consultative approach to close sales
  

• Demonstrate the ability to sell through a dealer or distributor network, with experience in product training and ongoing dealer support
  

• Have a strong customer focus and a passion for building long-term business relationships
  

• Have strong time management skills and the work ethic to work independently, while being a positive team player
  

• Have computer proficiency in Microsoft Office