Bilingual Receptionist

Position Overview

The Receptionist will work closely with the Workforce Development and Workforce Housing teams, along with the HR Generalist & Safety Manager, as a supporter of The Worker’s mission, vision, and growth. The Receptionist will provide administrative and clerical support to facilitate daily functions and will be responsible for ensuring all visitors of The Worker feel welcome.

Functions of Position

The Receptionist’s work duties will include, but are not limited to:

• Opens the office in the morning, brews coffee, posts office signage, stocks kitchen and bathroom supplies, and ensures that the office is ready for business daily.
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location.
• Prioritization in answering, screening, and transferring phone calls to appropriate staff; takes messages and schedules appointments.
• Maintains the voicemail system, ensuring that all voicemails are responded to in an efficient manner, or redirected to the appropriate recipient.
• Receives mail, documents, packages, and courier deliveries and distributes them; responsible for traveling to off-site mailboxes to pick up mail and distribute accordingly.
• Responsible for retrieving and filing all required initial client paperwork in Salesforce.
• Responds to and resolves inquiries regarding services offered by The Worker, as well as any other relevant questions.
• Orders and coordinates office supplies and delivery to both office locations.
• Coordinates and plans quarterly employee engagement events, ensuring that events and food are within the designated budget as determined by the Finance Department.
• Manages the conference room reservations as well as all necessary meeting meals.
• Maintains front- and back-office cleanliness daily.
• Assists the HR department with various HR-related tasks, such as monthly exclusion list(s) verification, licensing certification, employment status reporting, and resume screening, among other tasks as assigned.
• Operates office equipment, including printer, personal desktop computer, and other standard office equipment as necessary.

Required Skills, Attributes, and Knowledge:

• Ability to type at least 45 WPM.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and a strong attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Bilingual; Spanish-speaking required.
• Travel between The Worker sites is required for meetings, trainings, or coverage purposes.
• Evening or weekend hours are required on an as-needed basis for purposes of participation in fundraising events or other business-related activities.
• Must be able to obtain and maintain a Level One Fingerprint Clearance Card prior to hire.

Education and Experience:

• High School diploma or equivalent required.
• Clerical or related administrative experience preferred but not required.

Evaluation

Annual review to be with the HR Generalist & Safety Manager to review employee’s performance over the past year. Subjects to be reviewed and discussed will include but are not limited to the proficiency in the effective management of daily office functions, the quality of client and visitor interactions, efficient phone and voicemail system prioritization, and the value added to the team. Input from vendors and/or partners that have worked with the Receptionist as well as other individuals within the organization to be considered. Review history of attitude and record of representing the Organization positively. Lastly, evidence of how you demonstrate The Worker’s core values.