What are the responsibilities and job description for the Spa Concierge (Front Desk) for Luxury Spa position at The Woodhouse Day Spas FoCo?
Benefits:
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Free food & snacks
About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 90 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com.
As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.
Primary Responsibilities:
• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and most holidays.
• Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests. Must have the flexibility to work Sundays.
Qualifications:
• High school diploma or equivalent required.
• 21 years old to adhere to our liquor license.
• 21 years old to adhere to our liquor license.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).
Availability:
• Hiring two candidates.
The first candidate will be shifted TUESDAY-SATURDAY (approximately 30 hours/wk)
The second candidate will be shifted SUN-THURSDAYS (approximately 26 hours/wk)
• Must have weekend availability and flexibility.
Availability:
• Hiring two candidates.
The first candidate will be shifted TUESDAY-SATURDAY (approximately 30 hours/wk)
The second candidate will be shifted SUN-THURSDAYS (approximately 26 hours/wk)
• Must have weekend availability and flexibility.
• Must be able to work most holidays (our busiest days of the year).
In this position, you will:
• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.
• Provide your own all-black, professional work attire and shoes.
• Provide your own all-black, professional work attire and shoes.
Physical Demands:
• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.
• 8000 square foot spa that is two stories. Ability to move between the two floors using the staircase consistently throughout one's shift is required.
• Extensive amount of walking.
• 8000 square foot spa that is two stories. Ability to move between the two floors using the staircase consistently throughout one's shift is required.
• Extensive amount of walking.
Woodhouse Perks include:
- Competitive Pay and Incentive programs starting at $17.31 per hour
- Paid time off for full-time employees
- Generous discounts and opportunities to enjoy services and products
- “The Woodhouse Way” training
- Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
Salary : $17