What are the responsibilities and job description for the Customer Care & Sales Strategist position at Cristiana Salon Spa?
Cristiana Salon Spa is seeking a confident, driven, client-focused professional to become the second half of our Customer Care Team. This is not a traditional front desk position—we are seeking someone who has experience opening and/or closing a retail environment, can efficiently manage a busy appointment book, and is not afraid to pick up the phone and actually talk to and interact with people. Bonus points if you are a person who sees what needs to be done, and just does it.
You’ll work in a luxury service environment where interest in modern beauty trends and standards matter.
What You’ll Be Responsible For
- Driving rebooking, retention, and retail attachment rates
- Strategically stacking and optimizing appointments to maximize provider utilization
- Managing and converting client communication across phone, text, email, and in person
- Educating guests on services and retail using a consultative sales approach
- Supporting team and individual KPIs tied to revenue, efficiency, and guest experience
Key Performance Indicators (KPIs) Include
- Rebooking percentage
- Retail attachment rate
- Schedule utilization and fill rate
- Client retention and follow-up conversion
The Schedule
- Tuesday-Thursday: Opening or Closing shifts
- Friday: Full-day availability
- Saturday: Rotating Saturdays
And because we respect your time – and ours: **this availability is non-negotiable**
This Role Is Ideal for Someone Who
- Is pursuing or recently completed a degree in Marketing, Business, Communications, or Hospitality
- Has a strong interest in sales, client acquisition, relationship management and a true belief system in environmentally sustainable hair care
- Thrives in goal-driven environment and is competitive
- Communicates confidently and professionally
- Can multitask and prioritize in a high-volume setting
What We Offer
- Guaranteed hourly wage
- Bonus opportunities tied to KPIs
- A fun, supportive, high-performing team environment
This isn’t a traditional “sit at the front desk” receptionist role. You’ll be working with scheduling strategy, guest experience, retail service recommendations, rebooking, communication, and sales.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Luxury environment. High standards. Great team. Real responsibility.
*Must be able to stand for extended periods of time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- This role includes standing for extended periods, assisting throughout the salon, and occasional bending and lifting. Are you able to perform these essential job functions, with or without reasonable accommodation?
- To deliver a seamless and elevated guest experience, this role relies on consistent and dependable attendance. Are you able to maintain reliability and punctuality in accordance with your scheduled shifts?
Experience:
- Retail management: 2 years (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Loveland, CO 80534 (Required)
Work Location: In person
Salary : $18