What are the responsibilities and job description for the Residential Sales Specialist position at The Wood Veneer Hub?
Residential Sales Specialist
The Wood Veneer Hub (WVH) | Tolleson, AZ | Full-Time
About WVH:
The Wood Veneer Hub (WVH) designs, develops, and supplies a wide range of decorative wood veneer and plywood products to customers across the UK and international markets. Our clients include architects, designers, contractors, and retailers operating across office fit-out, hospitality, leisure, exhibitions, and residential sectors. We are a fast-growing organization committed to quality, innovation, and exceptional customer service.
Position Overview:
We are seeking a Residential Sales & Trade Support Specialist to manage residential customer accounts while supporting trade sales initiatives. This role focuses on customer relationship management, order processing, lead generation, and sales support to drive revenue growth and customer satisfaction. The ideal candidate is highly organized, customer-focused, and confident in presenting products and supporting sales efforts.
Key Responsibilities:
• Set up and manage new residential customer accounts accurately and efficiently
• Serve as the primary point of contact for residential customers, providing timely and professional communication
• Conduct showroom visits, present products, and guide customers through selections
• Monitor e-commerce activity, live chat inquiries, and email communications to drive sales and upsell opportunities
• Identify opportunities to convert residential customers into trade accounts
• Support trade sales outreach campaigns and key account initiatives
• Assist with lead qualification, follow-ups, and CRM updates
• Prepare accurate quotes, draft orders, and order confirmations
• Apply strategic discounts to support deal closure and revenue growth
• Coordinate with internal teams to ensure accurate order processing and timely fulfillment
• Maintain accurate and up-to-date CRM records, including customer interactions, inquiries, and order status
• Track sample requests, orders, and follow-ups to ensure timely completion
• Prepare reports on residential sales activity, account progression, and trade conversion opportunities
• Document customer insights, feedback, and market trends to support sales strategy
• Assist with special ad hoc projects as needed
The above is not an exhaustive list of duties, and you will be expected to perform other tasks as needed to meet WVH’s business objectives.
Qualifications:
• Experience in residential sales, sales support, or customer account management
• Strong interpersonal and communication skills
• Highly organized with strong attention to detail
• Proficiency in CRM systems and Microsoft Office or Google Workspace
• Ability to present products and support negotiations confidently
• Ability to manage multiple priorities and meet deadlines
• Full driving licence and willingness to travel as required
• Flexibility to adjust working hours or work remotely as needed
Benefits:
• Competitive compensation
• Health, dental, and vision insurance
• Paid time off
• Flexible schedule
• Career growth opportunities
Equal Opportunity Employer
WVH is proud to be an Equal Opportunity Employer. We are committed to building an inclusive and respectful workplace. Employment decisions are based on qualifications, performance, and business needs—regardless of race, color, religion, gender, age, disability, or other protected status. We prohibit any form of workplace discrimination or harassment.