What are the responsibilities and job description for the Collector position at The Wittern Group?
Brief Description
Duties and Responsibilities:
The above is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities, or requirements. This description does not preclude the supervising authority from adding or changing duties or responsibilities as required to meet the company’s needs.
Requirements
Knowledge and Skills:
To Maximize recoveries on charged-off Originated accounts, as well as Purchased Portfolios. Collectors need to maintain required work standards monthly as they work towards their monthly collection goals. This is accomplished by skip-tracing and locating debtors on non-performing accounts. Once debtors are located collectors need to articulate the benefit of paying their delinquent debts through their talk-off skills. Dollars collected need to be in the form of Quick-Collects, Money Orders, Cashiers Checks, Credit Cards, Checks printed in-house for current-dated and post-dated dollars or even cash. This money should equal the entire pay-off on account, if not it needs to be for an approved settlement or payment plan. Collectors need to be keenly aware of Federal, State, and Local Laws governing Debt Collection Practices. They also need to be proficient in skip-tracing techniques and know how to use current skip-trace technology.
Duties and Responsibilities:
- Maintain work standards on call numbers, talk time and accounts worked.
- Awareness of dollars collected/ related to monthly goal, throughout the month.
- Calling debtors to collect on non-performing loans.
- Skip-trace to locate debtor or liable party to contact.
- Determine future activity on non-settled accounts, such as recommendations on lawsuit, agency assignment or second voice.
- Pick-up incoming calls & route to appropriate party or make sound business decision with account.
- Ensure that all policies and procedures of American Machine are followed, which includes compliance w/ Federal (FDCPA & FCRA ), State & Local laws governing collections & credit bureaus.
- Ensure all Company guidelines and policies related to employment are adhered to.
- Respond to complaints.
- Perform special assignments as needed
The above is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities, or requirements. This description does not preclude the supervising authority from adding or changing duties or responsibilities as required to meet the company’s needs.
Requirements
Knowledge and Skills:
- Ability to maintain focus and stay energized, since this type of work is to be accomplished in a fast paced environment.
- Ability to work steadily and independently in order to meet work standards and collection goals.
- Good organizational skills, including the ability to use the systems to manage their work que.
- A thorough “User” knowledge of the system.
- A good working knowledge of the current skip-trace technology.
- A general knowledge of the vending industry.
- Advanced knowledge of FDCPA & FCRA along with general knowledge of State and Local laws governing collection practices.
- General knowledge of small claim filings, lawsuit filings and bankruptcies.
- Good Internet and PC skills along with a general working knowledge of Microsoft’s Office Products.
- Data Entry Skills of 3000-3500 key strokes per hour with accuracy of 80%.
- Ability to stay focused.
- Maintain a good energy level, as this work must be accomplished in a fast-paced environment.
- High school graduate or obtained GED.
To Maximize recoveries on charged-off Originated accounts, as well as Purchased Portfolios. Collectors need to maintain required work standards monthly as they work towards their monthly collection goals. This is accomplished by skip-tracing and locating debtors on non-performing accounts. Once debtors are located collectors need to articulate the benefit of paying their delinquent debts through their talk-off skills. Dollars collected need to be in the form of Quick-Collects, Money Orders, Cashiers Checks, Credit Cards, Checks printed in-house for current-dated and post-dated dollars or even cash. This money should equal the entire pay-off on account, if not it needs to be for an approved settlement or payment plan. Collectors need to be keenly aware of Federal, State, and Local Laws governing Debt Collection Practices. They also need to be proficient in skip-tracing techniques and know how to use current skip-trace technology.