Credit and Collections Specialist

Duties and Responsibilities:

·         Create, disburse, verify, and book finance contracts, including delivery verification calls.

·         Process distributor payouts, settlements, and related finance customer support.

·         Maintain customer sales tax certificates and accurate account documentation.

·         Monitor accounts receivable, identify delinquent accounts, and support timely collection of overdue payments.

·         Contact customers by phone, email, and mail to resolve past-due balances, payment discrepancies, billing questions, and account status inquiries.

·         Negotiate payment arrangements, explain payment options, and ensure collection activities follow company policies.

·         Prepare delinquency, activation, aging, collection progress, and recovery reports.

·         Resolve or escalate customer disputes and collaborate with Finance, Legal, Sales, and other internal teams as needed.

·         Support routine office processes, including filing, mail handling, phone coverage, and related administrative tasks.

GENERAL:

The above is intended to describe the general content of and requirements for performing this job.  It is not an exhaustive statement of duties, responsibilities, or requirements.  This description does not preclude the supervising authority from adding or changing duties or responsibilities as required to meet the company’s needs.