What are the responsibilities and job description for the Collections Specialist position at THE WITTERN GROUP INC?
Key Responsibilities
- Collections Management
- Monitor accounts receivable and identify delinquent accounts.
- Contact customers via phone, email, and mail to collect overdue payments.
- Negotiate payment plans and arrangements based on customer circumstances.
- Maintain accurate records of all collection activities and communications.
- Customer Service
- Respond to customer inquiries regarding billing, payment discrepancies, and account status.
- Resolve disputes and escalate complex issues to appropriate departments when necessary.
- Provide guidance on payment options and company policies.
- Compliance & Reporting
- Ensure all collection activities comply with company policies.
- Prepare and submit regular reports on collection progress, account aging, and recovery rates.
- Collaborate with internal teams (finance, legal, sales) to address account issues.