Receptionist (CalAim Programs)

Receptionist (CalAIM Programs)

Santa Maria Wisdom Center - Company Overview

For over 20 years, The Wisdom Center has served the Central Coast community and is the region’s largest provider of CalAIM Enhanced Care Management and Adult Day Health Care. We are dedicated to helping members remain healthy, supported, and connected in their communities, while also supporting their loved ones.

Position Overview

The Receptionist is responsible for maintaining front desk coverage, greeting members and visitors, answering and routing calls, supporting check-ins, and maintaining a welcoming, organized reception area. This role also provides light clerical support that can be completed while maintaining front desk coverage.

Division: CalAIM Programs Location: Santa Maria, CA Reports To: Executive Director of Operations or Designee Position Type: Non-Exempt / Hourly

Key Responsibilities:

Front Desk and Member Support

• Greet members, visitors, walk-ins, and staff in a courteous and professional manner.
• Answer, screen, and route incoming phone calls.
• Take accurate messages and forward them to the appropriate staff.
• Provide general program information as appropriate.
• Support member check-ins and notify staff when members or visitors arrive.
• Direct walk-ins and callers to the appropriate staff or resource.
• Respond to upset, confused, or frustrated callers and visitors calmly and professionally.
• Monitor lobby activity and maintain a safe, respectful, and professional environment.

Light Clerical Support

• Assist with copying, scanning, faxing, and basic document preparation.
• Assemble basic packets as directed.
• Maintain visitor and call logs.
• Sort and distribute incoming mail.
• Prepare simple outgoing mailings, including labeling, stamping, and organizing mail for pickup.
• Route documents, messages, and information to the appropriate staff.
• Assist with simple filing or document organization while maintaining confidentiality.
• Provide limited administrative support to staff as needed, consistent with front desk responsibilities.

Light Organization and Office Support

• Maintain organization of the front desk, reception area, lobby, and nearby shared spaces.
• Notify appropriate staff when supplies are low, equipment is not working, or an area needs attention.
• Support other front-desk-related tasks as assigned.

Communication and Confidentiality

• Communicate with members, staff, visitors, and external callers in a professional and respectful manner.
• Maintain confidentiality of member, staff, and organizational information.
• Handle documents and information in accordance with HIPAA and company confidentiality policies.
• Use discretion when routing calls, messages, documents, or visitor questions.
• Ask for guidance when unsure how to route a matter.

Required Qualifications

• High school diploma or GED required.
• Prior receptionist, front desk, customer service, or office support experience preferred.
• Experience in a healthcare, social service, or community-based setting is preferred.
• Bilingual in English and Spanish highly preferred

Knowledge, Skills, and Abilities

• Professional and welcoming communication style.
• Ability to manage phones and in-person interactions simultaneously.
• Strong attention to detail.
• Ability to take accurate messages and route information appropriately.
• Basic computer skills, including email, Google Workspace, and office equipment.
• Ability to maintain confidentiality and follow HIPAA requirements.
• Ability to remain calm and professional with upset, confused, or frustrated callers or visitors.
• Organized, reliable, and able to follow direction.
• Able to complete light clerical tasks while maintaining front desk coverage.
• Demonstrates a growth mindset, openness to feedback, and willingness to learn
• Ability to adjust to changing priorities and maintain effectiveness in a fast-paced environment

Professional Qualities

• Courteous and professional.
• Reliable and punctual.
• Calm under pressure.
• Respectful toward members, staff, visitors, and community partners.
• Able to maintain appropriate boundaries.
• Willing to ask questions when clarification is needed.
• Able to support a welcoming and organized front office environment.

Physical Demands

This position requires sitting, standing, walking, using a computer, answering phones, and handling documents. The employee may occasionally lift or carry light office materials. Reasonable accommodations may be made as required by law.

Equal Opportunity Employer

Santa Maria Wisdom Center is committed to providing equal employment opportunities to all employees and applicants without regard to any protected status under applicable law.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $24