What are the responsibilities and job description for the Executive Receptionist position at The WING Center Inc?
The Executive Receptionist will oversee primarily office-based administrative and client-service operations for The WING Center in Beltsville, MD, reporting to the Operations Manager. This role supervises event support staff and production assistants while coordinating appointments, event activities, phone management, customer relationships, B2B sales, and training. The position typically runs Monday through Thursday from 10:00 AM to 4:00 PM, with flexibility for client appointments or weekend events, and offers advancement opportunities in event operations management, sales management, and cross-functional business operations.
Responsibilities
- Manage day-to-day office administration and office operations.
- Greet clients and provide professional customer service.
- Answer and manage incoming phone calls.
- Schedule client appointments and coordinate event-related activities.
- Support B2B sales and maintain customer relationships.
- Must have B2B Event Sales Experience
- Coordinate ongoing training for staff.
- Supervise event support staff and production assistants.
Required Qualifications
- At least 2 years of experience in office administration.
- Experience with Microsoft Office.
- Scheduling and office operations experience.
- Customer relationship management experience.
- Business-to-business sales experience.
- Strong written communication skills.
- Excellent organization and customer service skills.