What are the responsibilities and job description for the Operations Duty Manager position at The Whitby Hotel?
The Whitby Hotel
We are currently recruiting for an experienced and passionate Operations Duty Manager to join our team at The Whitby Hotel.
Working closely with the General Manager and departmental leaders, you will be responsible for overseeing the day-to-day operation of the hotel. This is a hands-on, dynamic role requiring ambition, flexibility, and the ability to adapt to a wide range of operational scenarios across Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
- Act as a liaison between the General Manager, guests, and the operational teams
- Oversee daily hotel operations, ensuring exceptional service standards are consistently delivered
- Monitor and maintain service quality across all departments
- Ensure the security of the hotel and its guests at all times
- Conduct regular health and safety checks and ensure compliance
- Handle and manage incidents or accidents involving guests or staff
- Build strong, professional relationships with guests
- Meet and greet VIP guests and act as their primary point of contact when required
- Provide operational support to all departments as needed
- Previous experience as a Duty Manager or Head of Department within a 5-star hotel
- Excellent communication and interpersonal skills
- Exceptional attention to detail with a passion for high standards
- Strong leadership and motivational abilities
- Resilient, proactive, and solution-focused approach
- Previous knowledge of Micros and Opera systems is desirable
- FSD and CPR/AED certification or experience is desirable
This is a full-time position. Flexibility is essential, as the role will require weekend coverage and occasional overnight shifts in line with operational needs.
If you thrive in a luxury hospitality environment and are driven to deliver outstanding guest experiences, we would love to hear from you!
These are some of the benefits and incentives that Crosby Street Hotel offers for full time team members:
- Medical, Dental, and Vision Insurance
- Commuter Transit Benefits
- Paid Sick Time, Personal Days, and Vacation Days
- Free staff meals and weekly Staff Afternoon Tea
- Uniform dry cleaning services
- Staff events and celebrations