Guest Services Manager

THIS OPPORTUNITY IS FOR CANDIDATES WITH YEAR-ROUND AVAILABILITY ONLY!

Own the guest experience from the moment they arrive as a Guest Services Manager at The Westin Riverfront Resort & Spa, leading our valet and shuttle operations while also contributing to front desk, night audit, and ski service management. In this role, you’ll ensure every guest arrival, departure, and in-resort experience is seamless, efficient, and reflective of our high standards. You’ll inspire your team, coordinate across departments, and act as the ultimate guest advocate—turning every touchpoint, from the curb to the ski shuttle, into a truly memorable stay.

What You’ll Do:

• Lead, coach, and empower the guest services team, with a strong focus on valet and shuttle operations, fostering accountability, engagement, and service excellence.
• Oversee daily operations to ensure smooth guest flow, timely shuttle service, and flawless handling of vehicles and guest requests.
• Manage staffing, scheduling, and labor budgets while maintaining operational efficiency and exceptional service standards.
• Monitor guest feedback and service audits to drive continuous improvement and handle service recovery with professionalism.
• Collaborate with front desk, housekeeping, and other departments to coordinate arrivals, departures, VIP services, and Marriott Bonvoy benefits seamlessly.

Perks: Free onsite parking, Marriott room discounts

Location: The Westin Riverfront Resort & Spa - Avon, CO

Employment Type: Full Time, Year Round

Start Date: ASAP

Pay Range: $65,000 - $70,000 DOE

Schedule: Varies, work hours are between 7am - 11pm

Posting Closes: 1/20/2026 or when filled

Minimum Requirements:

Our ideal Guest Services Manager is legally authorized to work in the United States on an ongoing basis, without a specific end date. They bring at least two years of related experience, including one year in a leadership role within a full-service or luxury environment. They are a confident, service-driven professional with proven success in guest interaction, problem resolution, and team development. Familiarity with Marriott and Westin brand standards is highly valued, along with strong working knowledge of Opera PMS, GXP, and GSS platforms. This candidate excels in communication, financial acumen, and operational efficiency, and leads with emotional intelligence, strategic thinking, and a commitment to delivering exceptional guest experiences. A valid driver’s license is required; Spanish fluency is a plus.

Benefits:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match, along with affordable $8 Employee Lunches. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.