What are the responsibilities and job description for the Concierge Lounge Attendant - The Westin Richmond - 2019 Rated AAA Four Diamond Hotel position at The Westin Richmond?
POSITION PURPOSE
Greet and assist guests in a speedy, efficient, friendly, and professional manner. The Concierge will help create an experience for our guests where they feel better when they leave than when they arrived.
Essential Functions
Regular attendance in conformance with the Hotel's standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with the Hotel's rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Specific Job Knowledge, Skills And Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Education
High school or equivalent education required.
Experience
One year customer service or guest related experience required. Hotel service experience preferred.
Greet and assist guests in a speedy, efficient, friendly, and professional manner. The Concierge will help create an experience for our guests where they feel better when they leave than when they arrived.
Essential Functions
- Need knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance the stay of our guests
- Warmly greet and assist guests with various tasks
- Answer questions or make arrangements on items such as transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, and any other needs within applicable laws
- Rely on contacts with local merchants and service providers to strive to make the impossible achievable for our guests
- Give directions to meeting and events within the hotel as well as explain hotel facilities
- Assist guests with receipt of facsimiles, mail, messages and packages and help them process such communications and shipments
- Work in the Executive Club providing services to make guest welcome, i.e. refill guest's coffee in the morning, assist guest with cocktails in the evening, etc.
- Be familiar with all food outlet menus and specials, including seasonal changes and special promotions
- Additional duties as necessary and assigned
Regular attendance in conformance with the Hotel's standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with the Hotel's rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Specific Job Knowledge, Skills And Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires excellent communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to exert well-paced ability to work in a busy environment.
- Must have the ability to bend, squat and lift 50 lbs. on a regular and continuing basis and occasionally lift up to 75 lbs.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- Position at times may need to wear a radio and earpiece for the duration of their shift.
Education
High school or equivalent education required.
Experience
One year customer service or guest related experience required. Hotel service experience preferred.
