Pool Operations Manager

About Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable, and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

The Pool Operations Manager is responsible for supervising daily pool and recreation operations, ensuring safety, cleanliness, and service excellence, while also overseeing the food and beverage program for the pool areas. This role supports the Director of Food & Beverage to drive guest satisfaction, maximize revenue opportunities, and deliver consistent service in alignment with Westin standards. The manager provides leadership to pool staff, F&B team members, and vendors, ensuring compliance with safety, service, and financial objectives.

Candidate Profile

Education & Experience

• High school diploma/GED and 3 years of experience in hospitality, food & beverage, recreation, or related field OR
• 2-year degree in Hospitality, Business, Recreation, or related field and 1 years of related experience
  
  
  

Core Responsibilities

Operations & Leadership

• Supervise daily operations of pool facilities, cabanas, and recreation programs, ensuring cleanliness, upkeep, and safety.
• Oversee food & beverage service at pool outlets, including staffing, inventory control, and compliance with health and liquor laws.
• Assign and verify completion of shift duties, ensuring team efficiency and accountability.
• Manage vendor relationships for recreational programs and cabana services.
• Coordinate capital improvement projects (CAPEX) for pool and recreation areas.
• Create and maintain schedules to balance business needs with labor guidelines.
• Actively lead operations on the pool deck and in service areas during peak periods.
  
  
  

Guest Experience

• Anticipate guest needs and resolve service issues promptly and professionally.
• Model and reinforce Westin service culture, ensuring high visibility and approachability with guests.
• Coordinate with culinary and stewarding teams to ensure timely, high-quality food and beverage delivery.
• Plan and support group and guest activities, including events, wellness programs, and entertainment offerings.
  
  
  

Human Resources & Compliance

• Interview, hire, train, and onboard pool and F&B staff.
• Ensure compliance with all safety procedures, health regulations, and labor laws.
• Conduct performance evaluations, coaching, and disciplinary actions as needed.
• Develop and implement training programs to maintain brand and service standards.
• Foster a positive work environment through recognition, team engagement, and clear communication.
  
  
  

Financial & Administrative

• Monitor departmental financial performance and strive to achieve or exceed budget goals.
• Control operational costs through scheduling, inventory, and vendor management.
• Utilize hotel systems (Micros, Lightspeed, OneSource, CI) to drive efficiency.
• Analyze guest feedback and operational data to implement improvements.
  
  
  

Key Attributes

• Hands-on, visible leader with a passion for guest service
• Strong organizational skills with the ability to manage multiple priorities
• Knowledge of food & beverage operations, pool/recreation safety standards, and hospitality best practices
• Adaptable, proactive, and solutions-focused
  
  
  

Job Title: Manager, Pool Operations

Department: Recreation

Employment Type: Full-Time/Exempt

Range: $69,000-$75,000/annually

Benefits:

401K

Medical

Dental

Vision

Pet Insurance

Marriott employee discount

Life/Disability & Supplemental Plans

In accordance with the federal Fair Credit Reporting Act (FCRA) and applicable state laws, we may obtain a consumer report (background check) on you in connection with your employment application. This report may include information about your criminal history, employment history, educational background, credit history (if applicable to the position), and other relevant details.

Before any such report is obtained, you will receive a separate written disclosure and authorization form, which you must sign in order for us to proceed. You will also be provided with a copy of the report and a summary of your rights under the FCRA before any adverse employment decision is made based on that information.

We are committed to complying fully with all federal, state, and local laws governing background checks and the use of consumer reports.

We are an Equal Employment Opportunity (EEO) employer and are committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.