What are the responsibilities and job description for the Restaurant Server position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Restaurant Server ensures a polished and professional dining experience by providing attentive, accurate, and courteous service to all guests. This role directly impacts guest satisfaction, repeat business, and the overall reputation of the dining establishment.
How You'll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Restaurant Server ensures a polished and professional dining experience by providing attentive, accurate, and courteous service to all guests. This role directly impacts guest satisfaction, repeat business, and the overall reputation of the dining establishment.
How You'll Shape The Experience & Future
- Greet guests warmly and serve beverages such as ice water and coffee upon arrival.
- Present menus, suggest dinner courses, recommend wines, and answer questions about food preparation.
- Take and relay orders to the kitchen or bar, ensuring accuracy and timely delivery.
- Garnish and decorate dishes before serving and occasionally serve directly from platters.
- Monitor diners' needs and respond promptly to additional requests or concerns.
- Total bills and process payments, or direct guests to the cashier as needed.
- Replenish supplies and prepare stations for subsequent meals.
- Other duties as assigned.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Knowledge of proper dining etiquette and service standards.
- Ability to work collaboratively with kitchen and front-of-house teams.
- Friendly, professional demeanor with a focus on guest satisfaction.
- Previous experience in food service or fine dining is preferred but not required.
- Experience taking orders, serving meals, and handling guest requests is a plus.
- High School Diploma or equivalent required.
- TIPS and Food Safety certifications required.
- Ongoing training in hospitality and service excellence encouraged.
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.