What are the responsibilities and job description for the Night Audit Supervisor position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Night Audit Supervisor plays a critical role in ensuring financial accuracy and operational readiness for the hotel. By overseeing nightly audit procedures, reconciling revenue, and preparing the front office for the next day, this position directly contributes to maintaining profitability, guest satisfaction, and smooth operational flow. Acting as both a Guest Service representative and Manager on Duty during overnight hours, the role provides leadership and ensures that high service standards are consistently upheld.
How You'll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Night Audit Supervisor plays a critical role in ensuring financial accuracy and operational readiness for the hotel. By overseeing nightly audit procedures, reconciling revenue, and preparing the front office for the next day, this position directly contributes to maintaining profitability, guest satisfaction, and smooth operational flow. Acting as both a Guest Service representative and Manager on Duty during overnight hours, the role provides leadership and ensures that high service standards are consistently upheld.
How You'll Shape The Experience & Future
- Conduct nightly audit procedures in line with hotel and company policies to ensure accurate allocation of revenue across all departments.
- Reconcile cash receipts and deposits, maintaining financial integrity and accountability.
- Prepare the front office for the upcoming day's operations, resetting systems and ensuring smooth business continuity.
- Serve as Manager on Duty overnight, handling guest service needs and representing hotel leadership.
- Perform PBX operator duties, supporting seamless communication.
- Participate in meetings and training programs to enhance skills and improve departmental performance.
- Greet guests warmly and provide exceptional service to ensure a positive and memorable stay.
- Other duties as assigned.
- Strong attention to detail with the ability to reconcile financial records accurately.
- Leadership presence during overnight hours with proven problem-solving and decision-making skills.
- Excellent communication and interpersonal abilities, fostering guest satisfaction and team collaboration.
- Flexibility and adaptability, with the capacity to manage multiple responsibilities simultaneously.
- Commitment to guest service excellence and professional hospitality standards.
- 1-2 years of hotel or guest service experience preferred.
- Prior exposure to front desk operations or auditing responsibilities is a plus.
- High School Diploma or equivalent required.
- Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Supplemental benefits
- 401k matching
- Employee discount program
- Vacation and Sick Time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.