What are the responsibilities and job description for the Massage Therapist position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Massage Therapist provides professional massage therapies and body treatments tailored to individual guest needs, promoting relaxation, pain relief, and overall well-being. This role directly enhances the guest experience and contributes to the spa's reputation for excellence.
How You'll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Massage Therapist provides professional massage therapies and body treatments tailored to individual guest needs, promoting relaxation, pain relief, and overall well-being. This role directly enhances the guest experience and contributes to the spa's reputation for excellence.
How You'll Shape The Experience & Future
- Deliver massage services using appropriate techniques, props, and products.
- Provide body treatments, including scrubs, wraps, and hydrotherapy, while assessing guest needs and contraindications (e.g., allergies, high blood pressure, pregnancy).
- Stay current with industry techniques and modalities.
- Escort guests to and from treatment rooms, ensuring comfort and professionalism.
- Prepare workstations and treatment rooms with necessary supplies and equipment.
- Regularly check in with guests to ensure comfort, safety, and satisfaction throughout treatments.
- Promote and sell spa services and retail products.
- Clean, maintain, and sterilize tools and maintain cleanliness of treatment rooms.
- Monitor schedules and adhere to allotted treatment times.
- Handle inappropriate guest behavior by following standard operating procedures and notifying supervisors as needed.
- Maintain current skills and state licensure as required by regional regulations.
- Report accidents, injuries, and unsafe work conditions to management; complete required safety training and certifications.
- Other duties as assigned.
- Strong guest service and communication skills.
- Expertise in massage techniques and body treatments.
- Ability to multitask and manage time effectively.
- Professional, polished, and detail-oriented with a guest-focused approach.
- Knowledge of spa services, retail offerings, and safety protocols.
- Commitment to maintaining cleanliness, hygiene, and a secure environment.
- Minimum one year of experience in a salon or spa setting.
- High school diploma or equivalent.
- Licenses/Certifications: Required state massage therapist license; any additional certifications relevant to spa services are preferred.
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.