What are the responsibilities and job description for the Conference Services Manager position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Conference Services Manager oversees all logistical and operational aspects of conferences, meetings, and group events. The role blends client service, event planning, operations coordination, and cross-department communication. This role involves overseeing operation services to ensure exceptional customer satisfaction, drive revenue growth, and foster long-term client relationships for repeat business.
How You'll Shape The Experience & Future
Bachelor's degree in hospitality management, business, event management, or related field
Minimum 3 years of experience; OR equivalent combination of education and experience.
Requirements
Successful completion of a background check is required prior to employment.
Benefits
Successful completion of a background check is required prior to employment
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Conference Services Manager oversees all logistical and operational aspects of conferences, meetings, and group events. The role blends client service, event planning, operations coordination, and cross-department communication. This role involves overseeing operation services to ensure exceptional customer satisfaction, drive revenue growth, and foster long-term client relationships for repeat business.
How You'll Shape The Experience & Future
- Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.
- Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative.
- Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any questions.
- Maintains detailed files, notes, records, and trace systems to ensure event meets customer expectations.
- Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.
- Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
- Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
- Reviews event sheets and work with appropriate departments to ensure quality and satisfaction.
- Maintains positive guest and employee relations through prompt, precise, and courteous communication.
- Detail-oriented mindset with exceptional organizational and multitasking abilities
- Strong interpersonal and communication skills, both written and verbal
- Calm under pressure and solution-oriented when addressing client needs
- Collaborative team player who thrives in a fast-paced, dynamic environment
- Ability to balance operational logistics with customer service excellence
- 2 years of experience in convention services, catering, or event planning in a hotel or hospitality setting
- Proven experience managing multiple events and client accounts simultaneously
- Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite
Bachelor's degree in hospitality management, business, event management, or related field
Minimum 3 years of experience; OR equivalent combination of education and experience.
Requirements
Successful completion of a background check is required prior to employment.
Benefits
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.