What are the responsibilities and job description for the Conference Planning Manager position at Westin La Paloma Resort and Spa?
The Event Planning Manager is responsible for cultivating and managing catering accounts, both new and former clients, to achieve targeted catering and associated room revenue goals as outlined in the hotel?s Business Plan. This role involves overseeing convention services to ensure exceptional customer satisfaction, drive revenue growth, expand market share, and foster long-term client relationships for repeat business.
Responsibilities
- Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO?s and Convention Resumes.
- Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO?s and signed by authorized representative.
- Ensures timely distribution of all BEO?s and Resumes to the appropriate departments and follows up on any questions.
- Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
- Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
- Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
- Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
- Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
- Maintains positive guest and employee relations through prompt, precise, and courteous communication.
Education and Experience
- Bachelor?s degree in business administration or sales and marketing preferred
- Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.