What are the responsibilities and job description for the Banquet Houseperson position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Overnight Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests.
How You'll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Overnight Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests.
How You'll Shape The Experience & Future
- Complete all assigned work and follow instructions from supervisors or shift leaders.
- Ensures that all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to the start of the meeting.
- Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
- Provide excellent customer service by greeting guests warmly and addressing their needs professionally.
- Set up and clean meeting and banquet function rooms in accordance with company and hotel standards.
- Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
- Assist with banquet meal service, event breakdown, and obtaining signed guest checks for proper front office posting.
- Follow all safety procedures and energy conservation guidelines while performing assigned duties.
- Other duties as assigned.
- Strong attention to detail and adherence to quality standards.
- Excellent customer service and communication skills.
- Ability to multitask and work efficiently under time constraints.
- Team-oriented with flexibility to assist where needed.
- Awareness of safety and energy conservation practices.
- Previous experience in banquet, hospitality, or customer service preferred.
- High school diploma or equivalent required.
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment.
EOE Statement
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.