Security Manager

As a key member of the leadership team, the Senior Security and Safety Manager plays a vital role in shaping and executing Westgate’s short- and long-term health and safety objectives. This position is responsible for cultivating a workplace culture centered on safety and well-being. The manager oversees all safety, security, and emergency programs for the hotel and surrounding areas through direct supervision of the security team, staff training, incident investigations, and collaboration with external agencies. This role protects guests, team members, and assets while minimizing risks and liabilities—acting as a strategic partner in upholding Westgate’s mission, vision, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead daily operations of the Security Department, ensuring smooth, effective, and compliant performance.
• Develop and manage department budgets, payroll, and expenses within approved limits. Contribute to talent acquisition and retention strategies suitable for a mid-size luxury property.
• Collaborate with the Risk Manager at Grand America Hotels & Resorts to support a comprehensive risk management and insurance program.
• Maintain expertise in Westgate’s Workers’ Compensation procedures and stay updated on federal and state policies.
• Act as the primary point of contact for all employee injury or workers’ compensation concerns onsite.
• Design and implement security, safety, and emergency response protocols; monitor execution and compliance.
• Promote cross-departmental collaboration and model leadership rooted in internal service and support.
• Ensure equitable and consistent administration of disciplinary procedures across departments.
• Remain aware of business levels, group functions, and operational needs to assess staffing and security demands.

 AREAS OF RESPONSIBILITIES

• Investigate and report incidents/accidents; coordinate with local law enforcement, federal agencies, and GALA risk management.
• Recruit, train, coach, schedule, evaluate, and manage performance of the Security team.
• Provide hotel-wide training in first aid, CPR, fire prevention, emergency response, and workplace safety.
• Prepare and manage the department budget with focus on cost efficiency and loss prevention.
• Ensure functionality and readiness of all safety-related systems and equipment.
• Must be willing to travel locally when needed.

RISK MANAGEMENT AND RESPONSIBILITIES

• Conduct ongoing risk assessments and analyze safety data, trends, and reports.
• Establish and maintain policies to identify and mitigate risks across departments.
• Review risk protocols regularly and recommend updates or improvements.
• Develop and implement strategies such as insurance, business continuity, and recovery planning.
• Evaluate data related to losses, inventory control, and employee activity to identify potential fraud.
• Present risk reports and insights to senior leadership.

 WESTGATE’S SAFETY CHAMPION AND RESPONSIBILITIES TO SAFETY:

1. Proactively create and cultivate a work environment and culture that promotes health and safety
2. Protect, promote, and train safety of self, co-workers, and Westgate Hotel guests at all times.
3. Promptly report and investigate any potentially harmful equipment or situations
4. Report and investigate safety-related accidents and incidents at once, including other appropriate department managers, following documented procedures.
5. Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
6. Operate equipment in a safe manner that will not lead to injury of yourself or others.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE

• Minimum 2–5 years of experience in security or loss prevention, ideally within a hospitality setting.
• Equivalent education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS AND SKILLS

Three to five years of experience in the field of security / loss prevention required. Must possess effective communication skills and the ability to provide information and associated services. May require a second language. Ability to perform CPR and first aid. Excellent hearing required to communicate with employees, managers, guests; hear alarms. Excellent vision required for emergency, visual safety inspections. Excellent speech communication skills required to communicate with employees, managers, guests. Excellent comprehension and literacy required for reports, budgets, procedures, etc.

EQUIPMENT USED

Computer, portable radio, telephone, mobile phone, copy machine, scanner, fax and other basic office equipment. Kronos Payroll Administrator, SALTO key system, exacq Vision surveillance

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to stand/walk frequently; lift up to 25 lbs regularly.
• Occasional kneeling, crouching, or crawling may be required.
• May be exposed to varying weather conditions, heat, fumes, or loud environments.
• Visual and auditory acuity required for monitoring, inspections, and communication.