What are the responsibilities and job description for the Room Service Server position at The Westgate Hotel?
The Room Service Server is responsible for delivering exceptional in-room dining experiences to our guests with professionalism, warmth, and efficiency. This role ensures timely delivery of food and beverages, accurate order handling, and a high level of guest satisfaction, in alignment with The Westgate Hotel’s standards of luxury service.
Responsibilities:
- Deliver food and beverage orders promptly to guest rooms, ensuring presentation standards are met
- Accurately record and process guest orders via phone or tablet/POS system
- Set up trays and carts according to hotel specifications and guest preferences
- Retrieve trays and carts from guest rooms and hallways promptly and discreetly
- Maintain cleanliness and organization of the room service area and storage
- Answer guest questions regarding the menu and make recommendations when appropriate
- Follow proper cash-handling and payment procedures
- Collaborate with kitchen and restaurant teams to ensure timely service and order accuracy
- Ensure compliance with health, safety, and sanitation standards
- Exhibit genuine hospitality and professionalism at all times
- Overseeing all hotel amenities
Qualifications:
- Previous experience in food service or hospitality preferred
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask and work well under pressure
- Basic knowledge of food and beverage items
- Must be able to work flexible shifts, including weekends and holidays
- Experience with POS systems
Physical Demands:
- Must be able to stand and walk for extended periods (up to 8 hours)
- Must be able to lift and carry trays or carts weighing up to 30 lbs
- Must be able to bend, kneel, and reach frequently throughout shift
- Must be able to push/pull heavy carts
- Manual dexterity to handle serving equipment and POS system