Receptionist/Administrative Assistant

We are seeking a highly organized and professional Receptionist/Administrative Assistant to join our shop. The ideal candidate will present themselves in a tidy and professional manner, possess excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently in our very busy and fast paced environment. As the first point of contact for customers, you will play a key role in creating a welcoming atmosphere while providing administrative support to our Watchmaker, allowing him to do his job more efficiently. This role also involves inventory management, data entry and fostering a knowledge base so a sharp memory is key.

Duties

• Manage front of house operations including greeting visitors and answering inquiries in a professional manner.
• Making and receiving phone calls and sending emails to customers and maintaining phone etiquette.
• Perform clerical duties such as data entry and filing.
• Provide customer support by addressing customer needs and resolving issues promptly.
• Maintain office organization through effective filing systems and inventory management/ordering.
• Collaborate closely with our Watchmaker to ensure efficient office management and workflow.

Experience
The ideal candidate should have:

• Previous experience as a receptionist or in an administrative assistant role (this isn't required but is ideal).
• Familiarity with a professional, office/retail business setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Strong typing skills with attention to detail for accurate data entry and documentation.
• Excellent organizational skills with the ability to manage time effectively.
• Experience in customer service or support roles is highly desirable.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 35 – 40 per week

Ability to Commute:

• Grand Rapids, MI 49546 (Preferred)

Work Location: In person

Salary : $16 - $18