What are the responsibilities and job description for the Client Experience Host position at The Watches of Switzerland Group?
Job Objective
At Mayors, the Client Experience Host ensures delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive ‘can do’ attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.
Qualifications and Experience
- Jewelry/watch product knowledge preferred
- Experience with hospitality strongly preferred
- Exceptional communication and interpersonal skills
- Ability to build excellent working relationships with clients
- Basic selling skills techniques
- Experience of working within a high performing team
- IT literate
- Flexible/adaptable to change
- Confidentiality at the highest level
- Excellent organizational skills
- Able to multitask
About Us
We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Rewards
In return for your commitment to excellence, we offer:
- Competitive earnings
- Benefits including medical, dental, life & disability
- Comprehensive, ongoing training
- Career growth potential
- Generous staff purchase discounts
For more information, please refer to the full job description attached