What are the responsibilities and job description for the Donor Relations Manager position at THE WARREN CENTER, INC.?
Mission
The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities.
Summary
Reporting directly to the Chief Development Officer, the Donor Relations Manager strengthens donor engagement and community relationships to support The Warren Center’s mission. The Donor Relations Manager will focus on relationship building, donor retention, and stewardship of gifts under $1,000, while serving as an ambassador in the community through chamber and networking events. The role also oversees The Parade (monthly donor program), the Young Professionals group, and corporate volunteer initiatives.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily.
Relationship Management and Solicitation:
- Represent The Warren Center at community, chamber, and networking events to expand visibility and cultivate relationships
- Manage and steward a book of business donors giving up to $1,000 annually with a focus on renewal, upgrade, and engagement
- Lead The Parade monthly giving program including acquisition, stewardship, and recognition of members
- Oversee and grow the Young Professionals group, managing recruitment, events, and volunteer opportunities
- Coordinate and steward corporate volunteer projects and workplace giving partnerships
- Serve as staff liaison for assigned committees and volunteer leaders
- Collaborate with Development and Marketing to ensure donor communications align with mission and brand voice
- Maintain accurate records of donor interactions, event attendance, and follow-up in donor database
- Participate in donor strategy meetings, weekly development team meetings, and quarterly board development reports
Performance Metrics:
- Maintain a 75% or higher annual donor retention rate for portfolio donors under $1,000
- Grow The Parade monthly donor program by 20% annually (new members and retained participants)
- Conduct a minimum of 10 donor or community touchpoints per week (calls, emails, meetings, or events)
- Secure at least 25 new YP members annually and coordinate 4 YP engagement events per year
- Generate quarterly reports on donor retention, YP engagement, and corporate volunteer impact
Reporting Expectations:
- Monthly report to CDO summarizing donor visits, new prospects, and engagement activities
- Quarterly update for Development Committee and Board on YP, Parade, and volunteer engagement
- Annual self-assessment with review of KPIs and growth goals for donor portfolio
- Accurate and timely entry of all donor activity into donor database for monthly database audits
- Managing the creation, submission, and monitoring of gift invoices by producing invoices upon request and entering information needed to ensure timely management into the donor database system
- Assisting in developing and executing an actively managed program for matching gifts by identifying potential recipients, increasing data viability, communicating the benefits, acknowledging receipt, promoting the program, and reporting on activity
Education and Experience
- Bachelor’s Degree from an accredited college or university or equivalent in nonprofit management, communications, business, or related field
- Minimum of 3 years of professional experience in a sales role, client or donor relations, fundraising, and/or community engagement
- Proficiency in CRM software (The Warren Center utilizes Bloomerang)
Key Competencies
To perform the job successfully, an individual should demonstrate:
- Relationship Building – Creates meaningful, authentic connections with donors and volunteers
- Stewardship – Ensures donors feel appreciated and informed about their impact
- Community Engagement – Acts as a positive, professional ambassador in all public settings
- Organization – Manages multiple priorities, deadlines, and relationships with efficiency
- Collaboration – Works effectively across departments and committees to achieve development goals
- Initiative – Identifies opportunities for engagement and follows through with professionalism.
Additional Technical Skills, Traits and Knowledge
To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High energy and passion for The Warren Center’s mission is essential
- Ability to work effectively with a wide range of staff, Board leadership, volunteers, donors and the public
- Ability to maintain the highest level of discretion and confidentiality with sensitive donor information
- Strong communication, relationship management, and presentation skills
- Professional, dependable, and proactive
- Ability to handle multiple tasks in a fast-paced environment
- Team player who will productively engage with others at varying levels of seniority within and outside The Warren Center
- Strong organizational and time management skills with exceptional attention to detail
- Advanced knowledge of Microsoft Office Suite: including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams
Environment
The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Occasional standing and lifting of at least 5 pounds (during events)
- Availability to attend evening and weekend events as needed
- Moderate to high-stress level
- Long periods of sitting
- The noise level in the work environment is usually moderate
Equal Opportunity Employer
The Warren Center is an Equal Opportunity Employer, and we believe in an inclusive culture for all. The Warren Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $60,000 - $65,000