What are the responsibilities and job description for the Front of House Associate position at The Warehouse Theatre?
Job Summary
The Front of House Associate will attend to sales, front of house, and administrative tasks on performance days at The Warehouse Theatre (3-4 days a week, 21-25 weeks per year typically). The position will work closely with the Patron Services Manager to ensure all Warehouse Theatre patrons receive the highest level of customer service. It is paramount that this position always serves as an excellent representative of The Warehouse Theatre and its brand. This is an hourly, part-time position. The Front of House Associate must be available for the majority of performances at The Warehouse Theatre. Work outside of those performance days will be limited and determined on an as needed basis.
Job Duties:
● Attend to ticket sales during the performances in person, via phone, and email.
● Assist the Patron Services Manager with communications with customers.
● Work with the Patron Services Manager to provide the highest-level customer service to all patrons and ensure compliance with The Warehouse Theatre’s Health and Safety Protocols.
● Assist the Patron Services Manager with pre-show setup and post show breakdowns.
● Assist the Patron Services Manager with the completion of projects, as needed.
● Supervise volunteers working in front of house for the shows and events.
● Organize and provide merchandise and concessions sales as needed.
● Serve as backup for the Patron Services Manager in the event of their absence from a performance.
● Assist with or supervise front of house duties for additional events as needed.
● Other such duties as assigned.
Qualifications:
● Background in customer service, preferably with ticket sales experience.
● Background in cash handling preferred.
● Excellent verbal and written communication skills.
● Ability to navigate interpersonal interactions with tact and diplomacy.
● Ability to work both independently and as part of a team.
● Ability to multitask and work in a fast-paced environment.
● Software proficiency should include: CueBox (training provided), Google suite, and Microsoft Office.
● Schedule availability for all performances in The Warehouse Theatre’s main stage season.
Pay: $12.00 - $13.00 per hour
Expected hours: 12.0 – 20.0 per week
Work Location: In person
Salary : $12 - $13