What are the responsibilities and job description for the Call Center Coordinator position at The Waldinger Corporation?
Description
Waldinger has an opportunity for a qualified Call Center Coordinator in our Des Moines Office. This is a hybrid position with two days in office and two days work from home.
The schedule for this role will be one of the two options:
Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements.
Responsibilities
Waldinger participates in E-Verify.
Waldinger has an opportunity for a qualified Call Center Coordinator in our Des Moines Office. This is a hybrid position with two days in office and two days work from home.
The schedule for this role will be one of the two options:
- Tuesday, Wednesday, Thursday and Saturday: 10am - 9pm
- Sunday 6:30am - 5:30pm; Monday, Thursday, Friday 10am - 9pm
Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements.
Responsibilities
- Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Makes sure that all work orders entered have all relevant information necessary.
- Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.
- Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
- Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
- Previous coordinating and dispatching or inbound cell center experience preferred.
- High School Diploma/GED
- No Travel
- Paid holidays
- Health, dental and vision insurance
- Growth potential with a stable company
- Paid vacation
- Health club reimbursement
- Wellness plan with lifestyle spending account
- 401k with company match and profit-sharing
- Continuing education and advancement opportunities
- Tuition reimbursement
- Term, AD&D and Dependent Life insurances
- Prepaid Legal
Waldinger participates in E-Verify.