What are the responsibilities and job description for the Operations Manager position at The Visual Pak Companies?
Join the PAK
The Visual Pak Companies are aligned with many of the largest consumer product companies in the household, personal care, automotive and food product industries.
30 years of consistent growth with no end in sight is a testament to our best-in-class workforce as the foundation for our collective success. The Visual Pak is looking for innovative and dedicated achievers who are encouraged to keep a healthy work/life balance to join our team.
Operations Manager
The Operations Manager – Liquids will oversee the processes and transactions occurring at their assigned location(s); particularly this positions guides receiving, fulfillment, distribution, put-away, pulling, packing, and shipping activities. Ensures facility capacity is used to its maximum footage value and incorporates resource efficiency (both labor and material) to support profitability goals.
Direct Reports
Knowledge-Skills-Abilities
Education
The Visual Pak Companies are aligned with many of the largest consumer product companies in the household, personal care, automotive and food product industries.
30 years of consistent growth with no end in sight is a testament to our best-in-class workforce as the foundation for our collective success. The Visual Pak is looking for innovative and dedicated achievers who are encouraged to keep a healthy work/life balance to join our team.
Operations Manager
The Operations Manager – Liquids will oversee the processes and transactions occurring at their assigned location(s); particularly this positions guides receiving, fulfillment, distribution, put-away, pulling, packing, and shipping activities. Ensures facility capacity is used to its maximum footage value and incorporates resource efficiency (both labor and material) to support profitability goals.
Direct Reports
- Multiple Shift Managers
- Production: Inventory, Quality, Blending, Sanitizing, Safety
- Office Staff – Customer Service Representatives, Inventory Control Associates. Planners, etc.
- Complete responsibility and oversight for all facilities transactions, activities, safety, quality, best practices, and exceptional customer experience.
- Maximizes task efficiencies using metrics; improves operational performance.
- Ensures regular communication and execution of all key performance indicators. Includes, but not limited to monthly site visits and quarterly business reviews with leaders.
- Ensures compliance with all safety policies.
- Coordinates staffing and operational needs in conjunction with Corporate Human Resources: hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes, and procedures.
- Expected to be self-motivated and directed at learning and staying up to date on best practices relating to this position and how it supports the total success of the organization.
- Provides location specific information to appropriate Company personnel to maintain effective communications related to competitor actions and partner activities.
- Plans, implements, monitors, evaluates, and coordinates all activities to achieve the budgeted sales, pricing, and gross margin objectives and goals assigned.
- Communicates with all necessary parties to handle any escalated account service issues or complaints.
- Oversees and maintains procedures for ensuring direct reports have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
- Directs, coordinates, and assigns work activities to all direct reports in assigned region and monitors, reviews and evaluates work product, methods, and procedures of those employees.
- Compliance and site-level accountability to all safety programs, policies, and procedures.
- Performs miscellaneous duties and projects as assigned and required.
- Inventory accuracy
- On-time shipping percentage
- Order accuracy/success rate
- Operates a SAFETY practiced facility(ies) as measured by WC, and EHS standards.
- Maintains or exceeds necessary certification or quality standards for the organization or for the client.
- Provides valuable contribution to P/L objectives as assigned
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life & AD&D Insurance
- 401(k)
- 401(k) match
- Pet Insurance
- Paid time-off
- Paid holidays
- Tuition reimbursement
- Flexible Spending Account
- Dependent Care Subsidy
- Childcare Resources
- Commuter Benefits
- Employee Assistance Program
- Disability Insurance
- Employee Discounts
Knowledge-Skills-Abilities
Education
- Bachelor’s degree in Business Administration, Logistics or related field required or equivalent work experience in specific background.
- LEAN, Six Sigma, Continuous Improvement, Process Engineering certifications highly desired.
- 7 years of warehouse and distribution operations management with multiple location responsibility.
- Highly desired is LIQUIDS production, filling (various containers), packing, and distribution experience.
- Most recent experience (3-5 years) with contract packaging related industries.
- Must have prior demonstrated success with P&L or cost center control accountability.
- Self-motivated initiative to take action, achieve results, think creatively, work efficiently and competently.
- Analytical thinking mindset that identifies tactical solutions quickly and with P/L effect awareness.
- Practiced people-focused leadership abilities to gain trust, provide direction and delegate responsibly.
- Passionate about people development to cultivate staff talents and strengths, motivate successfully to reach potential, display commitment to their workforce, and seek continuous improvement of their own management skills and participation as a team member.
- Up to date compliance and best practices of safety programs relating to the level of this position and having at least 3 years of proven operational oversight of safety programs.
- Current AIB competency and best practice proficiency expected, with a relevant quality background required, such as food quality. Transferable ISO certification helpful.
- Communication skills include listening to others, processing information and expressing them self effectively verbally and in writing.
- Proven presentation skills, whether information based (reports and visuals) or verbally explaining the best and purposefulness of the business capability (3PL).
- Strengths having to do with relationships to utilize abilities to build personal rapport and facilitate team success. Able to engage others, particularly clients, to support business relationships and foster new ones.
- Client interface to create trust and confidence in the organization’s offerings and reliability to meet their needs.
- Must be proficient in Microsoft office, including Excel (recent versions necessary).
- Experience with Warehouse Management Systems (WMS): use, implementation, selection, and training.
- Solid capability with warehouse automation and material management: RFID, conveyor, and material movement (forklift, pallet jacks, staging, and efficient flow of goods in and out).
- Strength: Fortitude to be present at various shifts: 1st, 2nd, 3rd, or weekends as necessary for business needs.
- Movement: Regularly stands; walks; sits; uses hands to type, grasp/handle, or reach with hands and arms. May need to stoop, kneel, or crouch. Hearing: Work is performed is a warehouse/distribution center setting with moderate noise; required to talk or hear.
- Vision: Utilizes close vision, distance vision, peripheral vision, and depth perception.
- Travel: Percentage fluctuates; mostly local but could expand.
- Vehicle: Prefer that individual has their own vehicle; there is a travel policy for expense support.