Operations Manager

Operations Manager

Pay: $70,000.00 - $100,000.00 per year

Reports To: Owner

Status: Full-Time

Competitive Compensation, Benefits, 401K, Profit Sharing

About the Role

At Superior Fence & Rail, we're not just building fences: we're crafting peace of mind, security, and pride for homeowners and businesses across the nation. As the top-rated fence company in the United States, our commitment to quality and customer satisfaction has earned us over 33,000 five-star reviews and a 4.8 Star rating.

As an Operations Manager, you'll be at the helm of this dynamic environment, leading a dedicated team to deliver outstanding results. This role offers the unique opportunity to shape the future of our operations in our North Suburban Chicago (Waukegan) location as well as our West Suburban Chicago (Lombard) location driving growth and excellence in every aspect of the business.

KPI’s

You’ll be measured by your ability to lead, execute, and deliver in the following areas:

• Right People, Right Seats – Your direct reports are thriving and aligned with our Core Values.
• Operational Efficiency – Smooth workflows, no bottlenecks, and consistent execution across sales, scheduling, material ordering, permitting, and installations.
• Customer Job Flow – Pipeline is healthy, jobs are progressing, and no one is waiting too long.
• Profitability vs. Budget – Financial performance is hitting or exceeding budget expectations.
• Team Engagement – Your leadership builds trust, momentum, and alignment.

Key Responsibilities:

• Lead Manage Hold Accountable (LMA)
• Coach and develop your team (Installation Manager, Office Manager, and Warehouse Manager) and ensure they’re aligned with our Core Values and expectations.
• Oversee Full Operational Workflow
• From customer contract to post-installation follow-up, you’ll ensure the entire customer journey is smooth, professional, and on-brand.
• Ensure Strong Financial Execution
• Own your P&L, budget adherence, and margin management, working with the team to maximize profitability without compromising quality.
• Optimize Systems and Processes
• Continuously improve internal workflows to reduce friction, increase speed, and boost performance across both branches.
• Support Field Execution and Multi-Site Oversight
• Be present and visible. You’ll work out of our Waukegan branch while also overseeing our Lombard branch, and occasionally attend job sites to understand and improve field operations.

What We’re Looking For:

We’re looking for someone who leads with purpose, executes with discipline, and lives our Core Values every day. If that’s you, here’s what we’d love to see:

Experience:

• Prior success as an Operations Manager (or equivalent) in a home services or construction business that serves residential customers.
• Experience leading teams office admin, materials/warehouse, and field operations.
• A solid track record of managing a P&L and achieving budgeted profitability.
• Familiarity with the full operational cycle: customer acquisition → estimating → permits → materials → install → follow-up.
• Entrepreneurial Operating System (EOS) experience is a plus, but not required.

Leadership Style:

• You coach, don’t control.
• You solve problems, not assign blame.
• You don’t just talk about values—you live them.

Our Core Values:

• Radical Honesty & Transparency – Speak truth with courage and clarity.
• Resilient Optimism – Stay positive and solution-focused, even when it's hard.
• Empathetic Listener – Truly hear your team and customers.
• Curious & Adaptive – Embrace change and seek better ways.
• Accountable & Humble – Own your outcomes. Share the credit.
• Makes It Happen – Be gritty, reliable, and results-driven.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• Waukegan, IL 60085 (Required)

Ability to Relocate:

• Waukegan, IL 60085: Relocate before starting work (Required)

Work Location: In person