Resident Experience Specialist (Village Dallas HUB Specialist)

At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started!

Position Overview:

Our Village Hub Specialists (Resident Experience Specialist) support the daily operations of our neighborhood hubs by completing lease paperwork, providing property tours and providing impeccable service to our residents.

Job Responsibilities:

• Greet clients, assess needs, answer questions and provide tours of the apartments and community, as needed.
• Process applications, and prepare and review lease agreements and renewals.
• Respond to in-person, phone and email inquiries, which includes providing leasing information, resident information, and creating and following up with maintenance requests.
• Assist with completing weekly, monthly and special reports as assigned by the Business Manager.
• Provide excellent customer service and assist all clients with a positive and friendly tone
• Work with other employees to maintain a successful-customer service experience.
• Maintain a professional attitude and appearance at all times.
• Work with all employees to foster The Village team spirit
  
  
  

Qualifications:

• Must have clear understanding or be willing to learn computer skills and ability to multi-
• Must be willing to work flexible hours/days
• Must have a current, valid driver’s license
• Must be willing to work every other weekend
• Be dedicated to excellent customer service and teamwork skills
• Must have excellent communication skills
• Must be able to tour community with clients, to include walking the community and stairs