What are the responsibilities and job description for the Veterinary Customer Service Representative - 3 Years Exp Required position at The Vet Set?
Company Overview
The Vet Set was founded in 2015 with the goal of providing individualized, compassionate, and progressive veterinary medicine to furry Brooklynites. We are committed to educating and empowering pet owners through comprehensive wellness care, advanced diagnostics, and holistic treatments within a supportive, low-stress environment. Our team takes pride in fostering strong community connections and delivering exceptional service.
Job Overview
We are seeking a dedicated Veterinary Customer Service Representative with at least three years of veterinary experience to join our dynamic team. The ideal candidate will possess excellent communication skills, a thorough understanding of veterinary terminology and procedures, and a passion for delivering outstanding client service. This role offers an opportunity to support our veterinary team by managing front desk operations, assisting with client communication, and ensuring smooth clinic workflows.
Duties
- Serve as the primary point of contact for clients, providing friendly and professional assistance both in person and over the phone.
- Schedule appointments, manage patient records, and coordinate follow-up care using veterinary software systems.
- Assist with medical collections, billing procedures, and processing payments accurately in accordance with clinic policies.
- Maintain organized front desk operations while managing client communication regarding pet care, treatment plans, and clinic policies.
- Ensure compliance with Drug Enforcement Administration (DEA) regulations and USDA guidelines related to medication handling and record keeping.
- Contribute to a positive clinic environment by fostering excellent customer service experiences and supporting team collaboration.
Requirements
- Minimum of three years of experience working in a veterinary clinic or animal healthcare setting.
- Strong knowledge of veterinary terminology, vaccine protocols, animal anatomy, and medical-surgical procedures.
- Proficiency in veterinary software applications and Microsoft Office tools for administrative tasks.
- Experience with kennel management, animal husbandry, dog handling, animal restraint, and pet care practices.
- Familiarity with laboratory procedures, aseptic techniques, and veterinary critical care protocols.
- Knowledge of drug regulations (DEA) and USDA compliance standards related to veterinary medicine.
- Excellent client communication skills with the ability to explain medical information clearly and compassionately.
- Prior experience supporting veterinary administrative functions such as billing, record keeping, and inventory management is preferred.
Join our team as a Veterinary Customer Service Representative to make a meaningful difference in the lives of pets and their owners while advancing your career within a supportive and progressive practice!
Pay: $19.50 - $24.50 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $20 - $25