Sr Product Manager (Information Technology On-Site)

Position Overview

The primary responsibility of the Senior Product Manager is to oversee the product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the Business Partner to ensure revenue and customer satisfaction goals are met.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Successfully engage in multiple initiatives simultaneously.
• Work independently with Business Partners and Vendors to define concepts.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Serves as the conduit between the business community (internal and external partners) and the software development team or vendor through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers, vendors, and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business, technology teams and support teams.
• Develop and manage specific budget and technology roadmaps for their LOB technology investments including the development and presentation of business cases for their LOB to the capital committee.
• Effectively market technology solutions within their business area and promote IT’s adoption and implementation of the solution.
• Manage risk associated with change impacting their area of responsibility.
• Handle customer complaints and address underlying cause (people, process, and technology).
• Run beta and pilot programs with early-stage products and samples.
• Be an expert with respect to your product vertical.
• Identify and present innovative and creative product solutions.
• Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.
• Communicate with their Business Partners through regularly scheduled status reports and operational reviews.
• Manage business relationship, set expectations, develop and negotiate service level agreements, and drive continual service improvement.
• Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations.
• Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
• 5 years of product management experience
• Strong ability to influence cross-functional teams without formal authority
• Minimum of five years of Product Management experience in IT, with a deep knowledge in a minimum of two of the following technical disciplines: application development, operations, business process management, business analysis, business relationship management
• Exposure to multiple, diverse technical configurations, technologies and processing environments
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
• Excellent analytical and technical skills
• Excellent planning and organizational skills
• Ability to understand the long-term ("big picture") and short-term perspectives of situations
• Knowledge of information principles and processes
• Basic knowledge of financial models and budgeting
• Understanding of the political climate of the enterprise, and how to respond to political challenges
• Maintains a professional, neat and well-groomed appearance adhering to The Venetian Resort's appearance standards
• Maintains consistent adherence to The Venetian Resort's Unmatched Guest Service Standards
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to:

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.